JOB INFO:

• Salary: Basic up to $5800 +AWS + VB
• Working Hours: Monday - Friday (9am - 5:45pm); Saturday (9am - 1pm)
• Location: Changi (Company transport pick up at designated pick up points)

JOB SCOPE:

• Lead the Customer Service team for Airfreight operations
• Liaise with customers to establish, implement, and maintain Standard Operating Procedures (SOPs)
• Address customer enquiries and complaints promptly, offering solutions or initiating recovery actions where necessary
• Monitor and guide the team to meet monthly Gross Margin (GM) targets, DQE KPIs , and avoid AED failures
• Handle and prepare Corrective and Preventive Action Reports (CPARs) for internal stakeholders and airline partners
• Resolve inter-departmental and inter-business unit disputes effectively
• Manage team escalations with prompt and appropriate responses
• Coordinate closely with export operations to ensure accuracy in documentation and invoicing
• Collaborate with cross-functional teams to maintain seamless service delivery, ensuring high customer satisfaction and operational efficiency
• Serve as the key backup for managing shipment arrangements involving oversized, sensitive, high-value cargo and ad-hoc projects
• Review profit & loss performance of the Airfreight product desk
• Possess strong knowledge of cargo commodities in line with IATA regulations
• Gather and analyze quality performance statistics for continuous improvement
• Suggest and implement operational enhancements through consultation with the team and direct reporting manager
• Participate in joint sales visits to resolve operational concerns when required
• Handle other ad-hoc tasks as assigned by the Manager
• Ensure team compliance with the company’s Code of Conduct and internal policies
• Promote and ensure alignment with the company’s core values in daily operations and interactions
• Oversee team performance, including providing regular coaching, mentoring, and corrective feedback as needed
• Collaborate with the HR Division to plan and manage team development initiatives
• Ensure all team members have updated Job Descriptions by coordinating with HR
• Effectively communicate any departmental or procedural changes to the team in a timely and clear manner

REQUIREMENTS:

• Possess excellent communication, interpersonal skills and problem-solving skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• Dangerous Goods Regulations (DGR) trained will be an advantage
• Preferably with minimum 5 years of experience in freight forwarding
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  We regret to inform you that only shortlisted candidates would be notified
  We wish you all the best in your career search.
  You are welcome to visit our website at http://www.rkgroup.sg/
  RK Recruitment Pte Ltd | EA License No.: 20C0280
  Chou Jia Hooi | EA Personnel No.: R2311514

Please refer the Job description for details