Job Title: Assistant Automotive Service Manager
Location: Brentridge Ford Wetaskiwin Alberta (Family Owned & Operated)
Department: Service Department
Reports To: Service Manager
Job Type: Full-Time

JOB SUMMARY:

The Assistant Service Manager supports the Service Manager in overseeing the daily operations of the service department, ensuring an exceptional customer experience and efficient workflow. This role involves managing service advisors and technicians, resolving customer concerns, assisting with scheduling and productivity, and ensuring all service operations meet quality and profitability goals.

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent; associate or bachelor’s degree in automotive technology or business preferred.
• Experience in automotive service, including prior experience as a service advisor.
• Strong leadership, organizational, and customer service skills.
• Working knowledge of vehicle systems, repair processes, and dealership service operations.
• Proficiency with Dealer Management Systems (e.g.,PBS CDK, Reynolds & Reynolds) and general office software.
• Ability to handle multiple tasks in a fast-paced environment.

• Assist in managing the day-to-day operations of the service department.
• Supervise and support service advisors and technicians to ensure high performance and productivity.
• Ensure timely and accurate documentation of repair orders and customer interactions.
• Monitor shop workflow and adjust scheduling to maximize efficiency and customer satisfaction.
• Assist in resolving escalated customer concerns or complaints in a professional manner.
• Help track key performance indicators (KPIs) such as customer satisfaction, repair order counts, and profitability.
• Maintain a strong understanding of dealership policies, warranty procedures, and manufacturer guidelines.
• Assist with training new service staff and support ongoing team development.
• Help manage parts ordering and inventory coordination with the parts department.
• Ensure a safe, clean, and compliant work environment in accordance with OSHA and dealership standards.
• Step in for the Service Manager during their absence and maintain department continuity.