Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

As a member of the store"s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

REQUIREMENTS / SKILLS

The Ideal Candidate:

• Previous experience in customer service and operations
• Proven leadership achievements
• The ability to manage change effectively
• Team-building skills
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Well organized and detail oriented
• Ability to work well under pressure in a fast paced, high volume shop

If you career goals and qualifications are aligned with this position, please apply with a cover letter and resume. We thank everyone for their efforts and interest, however only those who meet our requirements will be contacted.
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process

• Develop and maintain a customer centric culture that thrives on excellent customer service through effective training, supervision, coaching, and performance management
• Set targets and track progress of Standard Operating Procedures execution
• Ensure Standard Operating Procedures deliver the highest possible means of effectiveness and efficiencies for each staff member.
• Assist each staff member to achieve their peak performance measured against business targets and objectives.