Assistant Banking Center Manager - Wooster Downtown at The Commercial & Savings Bank

Wooster, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Banking, Branch Operations, Customer Service, Staff Management, Sales Growth, Consumer Lending, Loan Processing, Audit Compliance, Portfolio Management, Community Relations, Mentoring, Financial Product Knowledge

Industry

Banking

Description

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Wooster Downtown Banking Center, located in Wooster, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: Provide exceptional service to our customers and prospects, complete customer transactions, grow customer portfolios and strengthen community relations with the banking center. Manage the day-to-day operations and service and sales efforts of the banking center, which offers a full range of banking services to current and potential customers, by performing the following duties personally or through staff members. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To serve our customers in a professional and caring manner: * Adhere to CSB Customer Service & Retail Ready! Standards * Follow CSB professional standards of dress and conduct. * Build rapport with customers by asking quality questions to help meet their needs. * Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality. Responsible for operations of the banking center including: * Encourages and complies with CSB’s policies and procedures and ensure banking center is operationally sound. * Understand and have the ability to explain the features and benefits of all banking center products and services. * Operates banking center within CSB established guidelines for customer service standards. * Assists banking center personnel in resolving difficult transactions and/or sensitive customer relation problems. * Conducts monthly audits of CSR drawers and the banking center vault and reports findings to the Security Officer. * Complete customer transactions and establishing new deposit accounts as outlined in the Retail Services Handbook. * Assist with opening and closing the banking center. Support the Banking Center Manager with management of staff including: * Assist or conduct regularly scheduled staff meetings. * Oversee banking center personnel which include scheduling and approving days off. * Assist and/or conduct composition and delivery of reviews. * Distributes disciplinary action as needed. * Provides mentoring, encouragement, and support to help develop each staff member to their full potential. Responsible for sales revenue and growth including: * Support the Banking Center Manager in the achievement of banking center goals. * Establishes and executes calling program designed to meet or exceed agreed upon growth goals. * Contacts customers, businesses, community, and civic organizations to promote goodwill and generate new business. * Works with existing customers to expand relationships and grow business. * Encourages and coaches staff to participate in meeting Service and Scorecard goals. * Provide customer referrals to bank personnel as appropriate. Work closely and collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management. * Project a positive image of CSB within the community through involvement in local organizations. Responsible for all consumer, non-mortgage lending activities. * Examines, evaluates, and processes consumer loan applications; approves or rejects loans within specified limits, and/or conducts loan closing. Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of three years of experience in retail banking is required. Summary of Employee Benefits: * Competitive base wage * Incentive compensation and profit sharing * Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply) * Paid time off for vacation, illness, bereavement, and jury duty * 401(k) with an employer match and on-site advisers * Employee Assistant Program (EAP) with free access to mental health resources * Comprehensive wellness program with financial incentives to promote a healthy lifestyle * Training and professional development opportunities to help you reach your long-term goals * Paid holidays available immediately upon hire * Volunteerism opportunities to give back to our local communities The Commercial & Savings Bank is an Equal Opportunity Employer.

Responsibilities

Manage day-to-day banking center operations, including staff supervision, customer service, and sales efforts to grow customer portfolios. Oversee consumer non-mortgage lending activities and ensure operational compliance through audits and policy adherence.