Assistant Boutique Manager at Audemars Piguet

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Retail, Client Relationship Management, Boutique Operations, Communication Skills, Negotiation Skills, Problem-Solving Skills, Leadership, Team Building, Sales Forecasting, Customer Service, Visual Merchandising, Event Coordination, IT Proficiency, Staff Supervision, Training, Performance Coaching

Industry

Retail Luxury Goods and Jewelry

Description

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description Sales and Boutique Operations Substitute/Replace Boutique Manager while his/her absence. To maintain a respectable appearance while on duty according to Company’s regulation. To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism. To ensure all staff maintain and present themselves in accordance to standards of the Company. To provide guidance and assistance to junior staff in all processes. Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective. Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service. In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team. Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools. Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events. To be proficient and point of reference in all IT/sales/CRM back office tools for the team. Work with Boutique Manager to prepare sales forecasts and monitor team performance against monthly targets. Handle complex sales transactions including limited editions and custom orders. Lead the team in achieving key KPIs. Oversee resolution of customer complaints, ensuring the response aligns with brand service standards. Support staff in handling sensitive situations with discretion and diplomacy. Follow up on escalated issues, monitor trends, and coordinate with the Boutique Manager to adjust training or operations where needed. Assistance in staff supervision To assist the Boutique Manager by leading and coaching the team in all aspects. Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives. Take charge of staff and operation planning by managing monthly staff roster. Manage new hire by implementing appropriate training plans. Oversee the administration and operational support on daily task and marketing events, ensure all are well documented. Assist Boutique Manager to monitor performance and propose for improvement. To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period. Provide performance coaching and assist in building succession plans for top performers. Coordinate and ensure new hires meet luxury retail onboarding standards, including etiquette and brand history. Support team with tools and strategies to improve conversion rates and increase average transaction value. Effective Merchandising and Sales Promotion To ensure availability and adequacy of attractive visual presentation of merchandise. Liaising with visual merchandising and A&P Personnel on concepts/theme planning. To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis. To be work closely with marketing department and team in preparation of brand and boutique activations. Be responsible in briefing the team on all A&P Programs. Propose localized merchandising ideas based on client preferences and sales performance. Gather feedback from the sales team on display performance and report to VM/Marketing. Qualifications Minimum 5–7 years in luxury retail with 2+ years in supervisory/managerial roles. Strong background in boutique operations and client relationship management. Strong understanding of luxury product categories. Strong communication, negotiation, and problem-solving skills. Leadership and team-building capabilities. Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Contract Type: Permanent

Responsibilities

The Assistant Boutique Manager will substitute for the Boutique Manager in their absence and oversee daily operations, ensuring high standards of customer service and staff performance. They will also lead the team in achieving sales targets and managing boutique presentations.