DAY TO DAY

• To support the Boutique Manager in all day to day operational and personnel responsibilities.
• Offer & provide demonstrations (including hand massage) to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
• In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
• Support the Boutique with security and general Health & Safety management & monitoring

Commercial Flair

• To drive KPI’S and drive results in order to reach and exceed targets.
• Understanding of different market types and customers
• To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
• To embrace virtual social selling & looking for opportunity to drive the business forward digitally

People

• To lead by example and to support and mentor all new store employees during their induction & probationary period.
• To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
• To coach & develop all team members wherever necessary and encourage self-development

Reporting

• Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
• Coordination of the store schedule and management of team time keeping, absence reporting and payroll.

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Seek opportunities to support Brand through project work
• Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
• To maintain good working relationships with Centre management/ BID teams.
• Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
• Support in-Boutique and external customer events
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.