ASSISTANT BOX OFFICE MANAGER

at  Neptune Theatre Foundation

COMPANY OVERVIEW

Neptune Theatre is located on sacred land that has been the site of human activity since time immemorial. We are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq, and we acknowledge them as the past, present, and future caretakers of this land.
As artists, we are grateful to work and build community here. As stewards of culture, we are in the process of learning more about how our company can improve our relations with Indigenous People and uphold the values of collaboration and inclusivity in all that we do.
Neptune Theatre is Atlantic Canada’s premier destination for live, professional theatre. Our roots are deep in this region. Proudly producing theatre in Halifax for 62 seasons, our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.

JOB DESCRIPTION

Neptune Theatre is seeking a highly organized and dynamic Assistant Box Office Manager. The role will be responsible for helping run the Box Office, lead staff training, first contact for agents, and assist patrons; all while ensuring Neptune’s values of safety, collaboration, inclusivity, and excellence are at the forefront of their work. This position will also have 10-15 hours a week assisting the Executive Director with administrative tasks. The Assistant Box Office Manager reports directly to the Box Office Manager and helps oversee a team of 6-10 full and part time Agents.

REQUIREMENTS

• 3+ years of customer service experience
• Experience managing a team is an asset but not required
• Excellent communication and interpersonal skills with the ability to engage a variety of audiences
• Demonstrate strong organizational and project management skills, and is detail oriented.
• Adept at multitasking, prioritizing tasks, and consistently meets deadlines
• Skilled in problem-solving and able to adapt quickly
• Exhibit a positive and collaborative attitude, fostering teamwork and cooperation
• Flexible schedule that allows availability to work some evenings and weekends

• Providing Neptune patrons with exemplary customer service through efficiency and positivity with a thorough knowledge of the company, its events, and the building
• Primary support for Agents (phone queue, covering breaks, patron management, processing orders, etc.)
• Working some shifts as a solo or second agent
• Spearhead Agent training (Audienceview, individual performances, etc.)
• Complete daily sales reports and bank deposits
• Monitor and manage unpaid sales & unprocessed payments daily
• Monthly hotel invoicing
• Group sales organization and support
• Dinner Package coordination and invoicing
• Support the Rentals Coordinator using our B.O. services and liaise with renters RE: comps and ticket needs
• Manage Opening Night guest lists, RSVPS, tickets, etc. as per the Comp Policy and Procedures
• Assist in pulling lists of show attendees for cancellations, seat obstructions, etc.
• Process tax receipts weekly and loop in Fund Development RE: large donations
• Process voucher requests for Fund Development
• Assist the Executive Director with administrative tasks as assigned
• Other duties as requested or required