Job Summary:
Venue: O2 Shepherd’s Bush Empire
Company: Academy Music Group
Location: London
Reports to: General manager
Working hours: Full-time

WHAT WE NEED

• Client and customer service experience
• Enthusiasm for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser with clear attention to detail

ROLE

The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

WHAT YOU’LL BE DOING

• Support an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• High quality customer service
• Maintain first-rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Make sure all paperwork and reporting is completed and professionally retained
• Supervise casual box office employees as required
• Proactively administer all accessible ticketing requirements and communicationsFinancial reporting and administration
• Reconciliation and cash management
• Maintain ticket stock and Ticketmaster equipment
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner