POSITION SUMMARY

The Assistant Branch Manager uses workforce optimization to align the team based on membership needs using effective scheduling & time management techniques. Clarifies expectations by communicating so team members understand what they need to do, how they need to do it, and what results must be achieved. Assists with approval of payroll and vacation requests as needed to ensure membership needs and work/life balance is achieved. Maintains user-level knowledge of relevant software and systems such as Core, Lending, Budget, Payroll, Compliance, Coaching, etc. Executes effective delegation & monitoring to direct day-to-day activities of team to ensure member satisfaction and reinforce branch objectives and priorities. Incorporates project management to balance priorities & participation in 3Rivers initiatives and knows when to start or stop activities as needed. Handles all escalated member issues to resolution and follows up with internal team as necessary. Recognizes how well the team understands compliance concepts and integrate compliance policies and procedures in team’s everyday work. Coaches team to remember how these policies affect the membership.

KNOWLEDGE REQUIREMENTS

• Strong service skills
• Strong service coaching skills
• Knowledge of markets, competitor activities, problems and developing trends within assigned location
• Strong knowledge of all electronic delivery products, other credit union products and services
• Loan trained and qualified
• Knowledge of the fundamentals of lending, policies, and principles
• Good motivational and training skills
• Good verbal communication skills
• Thorough knowledge of all deposit, small business and consumer loan products
• Adheres to all federal, state and credit union regulations and policies.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 2-4 year college degree in business or related field
• 3-5 years of experience in branches, call center, retail, operations, and/or lending

Please refer the Job description for details