In small and core branches, the Assistant Branch Manager (ABM) is a second-in-command leadership role in the branch. The ABM leads service staff (CSRs) and provides guidance, direction and coaching to these roles. ABMs are additionally responsible for hiring and performance management of these roles. When the Branch Manager is absent (e.g., for vacation, leave, extended hours), the ABM is responsible for day-to-day running of the branch, including coaching and managing Generalist and Associate Generalist Bankers, problem resolution, coordinating daily and weekly branch meetings, operational effectiveness and sales backfill (as needed).

KEY ACCOUNTABILITIES

• Service Staff Management / Coaching
• Observe CSR interactions with customer by walking the branch floor and behind wickets
• Evaluate CSR performance on key evaluative and diagnostic metrics
• Provide regular feedback to CSRs through Coaching for Performance program
• Coordinate schedules using Branch Scheduler scheduling tool
• Ensure CSRs complete required training within acceptable timeframe
• Make hiring, promotion and dismissal decisions for service staff, as necessary