ABOUT WORKING AT COMMERCE

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn’t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

KNOWLEDGE SKILLS & ABILITIES REQUIRED

• Strong knowledge of retail banking, including knowledge of best practices
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to drive results and balance management of organizational risk and meeting goals of the business
• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel and Outlook

EDUCATION & EXPERIENCE

• High School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required
• 3+ years leadership/supervisory experience required
• 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required

• Manage day-to-day branch activities including operations, administration and providing directions to branch staff
• Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and more
• Observe and coach sales staff to improve quality and experience of customer interactions
• Monitor results, develop and implement efforts to assure that expectations and goals are met
• Meet sales goals and assigned business development responsibilities
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report’s individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Perform other duties as assigned