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Assistant Branch Manager-Inbound-Branch Banking-Service at Kotak Mahindra Bank

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance Management, Regulatory Compliance, Audit Requirements Management, Customer Service Management, Operational Efficiency, Leadership, Banking Operations Knowledge, Customer Experience Delivery, Organizational Skills, Problem-Solving, Decision-Making, Risk Management, Financial Acumen, Communication Skills, Interpersonal Skills, Team Management

Industry

Banking

Description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements Authorize and verify system inputs for customer transactions and service requests done by subordinates Manage branch lobby and customer queues to enhance service delivery Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits Address and resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC proactive,detail-oriented,compliance management,regulatory compliance,audit requirements management,customer service management,operational efficiency,leadership,banking operations knowledge,customer experience delivery,organizational skills,problem-solving,decision-making,risk management,financial acumen,communication skills,interpersonal skills,team management,process improvement,staff management,training and development,resource allocation,strategic planning,reporting and analysis

Responsibilities

This role involves overseeing the daily operations of the branch, ensuring smooth and efficient functioning while strictly adhering to bank policies, audit standards, and regulatory requirements. Responsibilities also include managing customer service processes, authorizing subordinate transactions, handling cash operations, and resolving customer complaints.