ABOUT KEYLET:

Keylet is a leading estate agency with a good reputation for delivering great property services across sales, lettings, and property management. With a focus on professionalism, local expertise, and customer satisfaction, we pride ourselves on exceeding expectations and setting high standards in the property industry.

SKILLS & EXPERIENCE:

• Previous experience in an estate agency, ideally in a supervisory or senior negotiator role is essential
• In-depth knowledge of lettings processes, legislation, and market dynamics
• Excellent leadership, negotiation, and customer service skills
• Strong organisational skills with the ability to multitask and adapt quickly
• A valid UK driving licence and access to your own vehicle
• Rent Smart Wales qualification

ROLE OVERVIEW:

We are seeking a driven and experienced Assistant Manager to support the day-to-day running of our busy estate agency based in Cathays. The successful candidate will assist in managing the team, overseeing operations across lettings and property management, and ensuring clients receive a first-class service.

KEY RESPONSIBILITIES:

• Assist the Branch Manager in leading daily operations across lettings and property management
• Conduct property valuations, viewings, and negotiations with prospective clients and tenants
• Support team performance through mentoring, training, and daily supervision
• Ensure compliance with all relevant property laws, regulations, and industry best practices
• Build and maintain strong relationships with landlords, tenants, buyers, and vendors
• Contribute to achieving monthly targets and KPIs across all service lines
• Manage client communications and resolve issues or complaints in a professional and timely manner
• Monitor market trends and competitor activity to help drive growth