JOB OVERVIEW

We are seeking a dedicated and experienced Assistant Branch Manager for our Gower Timber Branch, to support the Branch Manager with the daily operations of our branch.

REQUIRED SKILLS:

• Confident sales skills and a proactive personality
• Excellent product knowledge
• The ability to maximise profitable opportunities and consistently deliver first class customer service
• Excellent numeracy and verbal and written communication skills
• Competent IT skills, (Excel, Outlook and Word especially)
• Organisational and administrative efficiency
• Ability to multitask, prioritise tasks wisely and complete them in a timely manner
• Ability to grasp new systems quickly and follow company procedures and instructions accurately
• General enthusiasm, confidence, reliability and versatility
• Good teamwork skills
• Ability to work independently and with initiative

DESIRABLE SKILLS:

• Previous relevant experience including product knowledge and proven success as an Assistant Manager or at senior level within a builders’ merchants or related industry
  Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Life insurance
• Sick pay
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Builders Merchant: 2 years (preferred)
• Supervising: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In perso

• Assist the branch manager in maximising profit from sales to new and existing customers and maximising the performance of the branch with regard to sales and profitability
• Be fully conversant with company policies and procedures insofar as they affect the running of the branch and to assist the manager in ensuring that these are adhered to in the branch
• Deputise for the manager in their absence
• Ensure that the administrative paper chain is correctly followed
• Answer customers’ queries and take orders, give good customer service, promote a positive image of the company, deal promptly, politely and efficiently with customers’ queries and complaints and ensure that all customers are served politely and their orders are taken and processed promptly and efficiently
• Assist where necessary in placing orders for stock, specials, interbranch and direct orders and assist in maintaining stock levels and locations
• Ensure all materials supplied are booked out correctly in accordance with the company’s procedures (including those taken on approval)
• Take cash or card payments for all cash orders checking that monies tendered (or received by COD) are accurate and in all cases follow company procedures in relation to payments and accounts.
• Give/prepare quotations in accordance with the company’s pricing policy, margins and discounts approved by management and keep an accurate record of all enquiries and prices and quotations given