Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.

KNOWLEDGE AND EXPERIENCE REQUIRED:

• Commercially Astute
• Excellent verbal and written communication skills coupled with a keen attention to detail and superb organisational skills
• This person must present a professional presence
• People management skills,
• Enjoy working with people, strong ability to negotiate obstacles and focus on key issues and make well-judged decisions
• Be flexible and self - motivated
• Full competence with standard software packages, including MS Word and Excel
• Third level degree in a commercial discipline is desirable but not essential

• Work closely with the Branch Manager to assist in driving the development of the Branch
• Ensure that standards are met for service excellence
• Improve the performance of the Branch across a number of key performance measures
• Have an understanding of accounting practices
• Cash office management
• Maintain customer & branch contracts/pricing structures
• Oversee management of Aged Stock & special items
• Support the stock control department
• Provide leadership in resolving supplier or customer queries as required
• Manage branch record keeping
• Competent in all branch support activities, e.g., till, reception, goods inwards, ordering, etc., in order to provide short term & immediate back-up when required & act as an advisor when necessary
• Ensure all obligatory record keeping is maintained, escalate & follow problems as necessary
• Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive
• Ensuring that all policies, procedures and controls are followed at all times
• Ensuring that the branch provide a friendly open and enthusiastic customer service both in person and on the phone
• Oversee and manage all operations within the retail department
  The above Job Description provides a comprehensive list of the main responsibilities of this role but it is not intended to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You may not be involved in carrying out all of the listed duties at all times but your line manager will keep you informed of what your responsibilities are at any given time.