Assistant Branch Manager - South Main at Freedom First Credit Union

Blacksburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Motivation, Influence, Education, Microsoft Word, Microsoft Excel, Office Equipment, Financial Documents, Contracts

Industry

Financial Services

Description

About the Role: We are seeking a Full-Time Assistant Branch Manager to join our Credit Union. In this role, you will provide exceptional leadership on-site at our South Main location, to keep the branch running smoothly, inspire a high-performing team, and shape the member experience in meaningful ways. You would work closely with the Branch Manager to ensure the branch meets organizational financial, operational, service, and growth plans. Key Responsibilities: * Customer Service & Sales Leadership (35%) – Manage and lead an effective sales process while supporting excellent member service. * Transactions (25%) – Opens new accounts and submits loans for processing and decisioning; communicate disposition to member. * Compliance (15%) – Monitors all office activity for compliance to applicable regulations and adherence to organizational policy and procedures in regard to branch security, transactions, loans, errors, new accounts, and documents prepared by subordinate personnel. * Coaching & Training (5%) – Train branch personnel; prepares work schedules; monitors performance and ensures that employees are meeting or exceeding goals. * Management (10%) - Manages branch in absence of Branch Manager. * Other Duties (5%) - Performs other job-related duties as assigned. Qualifications: * Experience: 1-3 years in banking, financial services, or similar experience. 1-3 years of management or leadership experience. * Education: Associate degree, business/trade school certification, or equivalent training. * Skills: 1. Strong interpersonal and communication skills. 2. Ability to motivate, influence, and educate staff and members. 3. Proficiency with Microsoft Word, Excel, and standard office equipment. 4. Ability to read and interpret financial documents and contracts. Performance Expectations: Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness. Physical & Work Environment: * Ability to sit, stand, and lift up to 20 lbs. * Work performed in a professional office/branch environment. * Occasional travel to nearby branch locations. Schedule: Monday – Friday; Some Saturdays Click Here to View the Schedule for the South Main Branch [https://www.freedomfirst.com/about-us/locations/south-main-branch] Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one, half day, Saturday a month. Benefits: * Medical, Dental, Vision & Life Insurance * 401K with company match * Paid Time Off & Recognized Holidays * Paid Parental Leave * Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) * Employee Discounts Program (Travel, Tickets, Food & Grocery, & more) * Volunteer Hours * Click Here to learn more about why our employees love to work at Freedom First [https://www.freedomfirst.com/careers] This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Responsibilities

The Assistant Branch Manager will lead customer service and sales efforts while ensuring compliance and operational efficiency. They will also manage branch activities in the absence of the Branch Manager.