ASSISTANT BRANCH MANAGER

Full Time (40 Hours)
Monday - Saturday (Varied)
Whitney Branch683 N. Stephanie St.
Henderson, NV 89014

SUMMARY:

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the team while conveying a feeling of trust, and service.
Has primary responsibility to ensure all operations are handled efficiently and effectively and comply with the organization’s policies, procedures, and applicable regulations. In the absence of the Branch Manager, has responsibility for staffing, member service experience, problem resolution and facilities maintenance. Is responsible for achieving all credit union goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Ensure excellent member service is implemented through proper scheduling of employees and have a plan in place to handle contingencies.
• Responsible for managing risk by maintaining, balancing, and monitoring all cash and negotiable instruments and ensuring tracking and recording logs are completed and processed in a timely manner. Monitor logs and records to assist in reconciling posting errors on member’s accounts and verify accuracy of transactions. Adjusts errors and addresses complaints in a professional manner. Completes various reports and projects as required.
• With assistance from the branch manager, design and develop training applications to assist MSRs in understanding credit union practices and procedures, member services, regulatory compliance, confidentiality, creditunion philosophy and culture.
• With assistance of Branch Manager operational duties within the branch are the responsibility of the managers so that member service representatives primary focus is on serving members.
• Ensures processes are consistently followed and internal audits reflect theadherence to policies and procedures.
• Be directly involved with coaching, counseling, and mentoring of branch staff, for both sales and operational performance.
• Perform MSR or Branch Manager duties as required. Act as custodian of records on behalf of the credit union and perform other duties and functions as might be assigned from time to time consistent with the objective of delivering excellent member service.
• With assistance from the branch manager, determine branch goals and be responsible for monitoring progress. Coach, counsel and mentor staff to become comfortable with the cross-selling process and achieve success in realizing goals.

Lending Expertise

• Is familiar with particulars of all credit union loan products.
• Demonstrates a thorough understanding of the loan process.
• Uncovering member needs through effective interview process
• Member communication
• Loan structure, rate sheet, applicable regulations
• Current lending platform
• Credit reports
• Underwriting guidelines
• Stipulations
• Loan funding
• Submitting loan exceptions to Consumer Lending
• Symitar requirements
• Responsible for the enforcement of credit union dress code and employeehandbook policies.
• Understanding and commitment to SSSCU Core Values: SMART Pro
• Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree (A.A.), Bachelor’s degree preferred or equivalent from two year college/technical school; or 2-5 years supervisory experience in a financial institution; or equivalent combination of education and experience.

PURPOSE:

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no “they”. We are one working toward the same mission.
• I will commit to the core values.
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well.
• Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month’s performance, set goals for upcoming month’s performance and develop plans to improve employee’s performance.
• Ensure that the branch meets sales and service goals as established by the Credit Union.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Ensure excellent member service is implemented through proper scheduling of employees and have a plan in place to handle contingencies.
• Responsible for managing risk by maintaining, balancing, and monitoring all cash and negotiable instruments and ensuring tracking and recording logs are completed and processed in a timely manner. Monitor logs and records to assist in reconciling posting errors on member’s accounts and verify accuracy of transactions. Adjusts errors and addresses complaints in a professional manner. Completes various reports and projects as required.
• With assistance from the branch manager, design and develop training applications to assist MSRs in understanding credit union practices and procedures, member services, regulatory compliance, confidentiality, creditunion philosophy and culture.
• With assistance of Branch Manager operational duties within the branch are the responsibility of the managers so that member service representatives primary focus is on serving members.
• Ensures processes are consistently followed and internal audits reflect theadherence to policies and procedures.
• Be directly involved with coaching, counseling, and mentoring of branch staff, for both sales and operational performance.
• Perform MSR or Branch Manager duties as required. Act as custodian of records on behalf of the credit union and perform other duties and functions as might be assigned from time to time consistent with the objective of delivering excellent member service.
• With assistance from the branch manager, determine branch goals and be responsible for monitoring progress. Coach, counsel and mentor staff to become comfortable with the cross-selling process and achieve success in realizing goals