Category of Employment: Grade 8 Full-time; non-exempt
Position Purpose: To assist the Branch Manager in guiding member services staff in meeting organizational, financial, operational, service, and growth plans.
Reporting Relationships: This position reports to the Branch Manager.

MINIMUM QUALIFICATIONS

• High school graduate

DESIRABLE QUALIFICATIONS

• 1 - 2 years’ experience in a sales role
• At least two year’s experience as cashier or teller, preferably in a financial institution.
• 1-2 years’ experience in the supervision of others
• Advanced computer skills; proficient MS Office
• Excellent time management skills
• Excellent verbal and written communication skills
• Ability to follow up with others regarding information needed or provided
• Ability to work independently, self-starter, energetic
• Able to handle highly confidential information with discretion
• Detail oriented
• Able to adhere to tight deadlines
• Able to produce high-quality work in an efficient and timely manner
• Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
• Embraces change
• Remains calm in stressful situations

PHYSICAL AND MENTAL DEMANDS

Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita
Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
PI27766842

• Shares responsibility for the operation of the branch and in the Branch Manager’s absence, has overall responsibility for the branch.
• Has a thorough knowledge of Credit Union policy and procedure; and applies this knowledge in the operation and supervision of the branch and its employees.
• Maintain a highly motivated, well-trained staff, and effective employee relations, including:
• Schedule staff and ensure adequate staffing for efficient branch operation.
• Determines that all credit union policies and procedures are being followed and initiates corrective action as needed and directed by manager.
• Resolves operational problems with staff and other branch personnel for solutions or modifications to operations.
• Responsible for providing overrides, approving transactions, signing off on various operations duties and answering operational questions for branch staff.
• Provide input into performance reviews of branch staff.
• Back-up support for member services staff including:
• MSA II/MSA – Process cash transactions at the window, including deposits, cash withdrawals, money orders, traveler’s checks, check withdrawals, payments, and other transactions as requested by the members. Prove cash at the end of the day. Order cash daily to maintain proper balance in denominations of currency and coin to carry on daily business.
• MSS - Identify members’ financial needs through effective relationship building and provide solutions as well as make referrals to Loan and/or Mortgage Specialists based on the members’ needs. Develop relationships with potential and existing members, educate potential and existing members about CU products and services, sell and deliver credit union products and services in a professional, friendly, and accurate manner.
• Solve member issues and concerns, and effectively answer questions regarding all account activity. Research accounts as needed. Handle member inquiries.
• Be a part of the opening and closing schedule and Saturday supervisor rotation as scheduled by the Branch Manager.
• Be the on-site IRA expert for member inquiries and requests - open/close/maintenance/etc.
• Perform select loan applications and loan maintenance requests.
• Assure proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
• Perform other duties as assigned.