Assistant Branch Supervisor at Dedham Savings

Needham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

26.62

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory, Administrative, Customer Service, Teller Operations, Staff Supervision, Training, Performance Evaluation, Cross-selling, Product Knowledge, Coaching, Mentoring, Wire Transfers, Notarization, Audit Standards, Cash Handling, Referral Generation

Industry

Banking

Description

Description SUMMARY Under the general supervision of the Branch Supervisor, Senior Branch Supervisor, Assistant Branch Manager, Senior Assistant Branch Manager, or Branch Manager of the assigned branch, performs supervisory and administrative functions, assists the teller area, and provides quality customer service in conformance with all established Bank policies, strategies, and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES As directed by the Branch Supervisor, Assistant Branch Manager, or Branch Manager, performs any function necessary, within the scope of authority and expertise, to provide the highest level of customer service and responsiveness to the financial needs of individuals, families, businesses, and organizations served by the Bank. Perform the daily activities of a teller regularly as directed by the Branch Supervisor, Assistant Manager, or Branch Manager. Provide supervision and assistance to assigned staff by the organization’s policies and procedures. Assist employees as necessary; oversee daily proof by assisting in balancing. Assist in the training and development of new staff and may be asked to contribute to periodic performance evaluations. Occasionally participate in writing and presenting performance evaluations. Understand, explain, and cross-sell products and services of benefit to the customer such as checking and savings accounts, certificates of deposit accounts, individual retirement accounts (IRA), loan products, credit cards, debit cards, and digital services. Maintain current knowledge of all Bank products and services. Continuously empower staff through mentoring, coaching, and training. Provide efficient, effective, and courteous customer service in person and via telephone. Perform a variety of customer service duties. Open and close accounts and process a wide variety of transactions. Respond to customer inquiries. Assume responsibility for various department functions in the absence of staff members or overload situations, including providing coverage for Branch Supervisor or Assistant Branch Manager in the event of their absence. Admit customers to the safe deposit box vault area following Bank procedures. Open and surrender safe deposit boxes as requested. Maintain current knowledge of passbook loans for underwriting and approval. Accept line of credit (CheckProtec) applications and forward them to appropriate personnel for underwriting and approval. Execute wire transfers of funds. Verify wires entered by another employee (Branch CSRs and above) from start to finish. Process credit card applications. Assist customers with Official check and Teller’s check inquiries. Search for the status of a check. Obtain copies of cleared checks. Place stop payments. Reissue checks. Assist customers with a wide range of IRA transactions. Trustee Transfers, Direct Rollovers, Rollovers. Process contributions and distributions. Notarize documents for customers. Maintain audit standards and may prepare monthly and quarterly reports as needed. Participate in maintaining branch inventory and placing supply orders as needed. Ensure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner. Participate in branch contests and assist with the creation and running of the Point of Sale (POS) tables promoting products and services. Perform related customer service, supervisory, and administrative duties as may be assigned or required to ensure the effectiveness of the assigned branch. Perform clerical duties including, but not limited to, pending work and daily mail. Ability to use Microsoft Word and Excel proficiently. Ability to write professional, clear, concise correspondence to internal and external recipients. Control vault activity. Maintain adequate quantities of cash and coins. Order cash for the branch. Maintain inventory of Official and Teller’s checks. Maintain inventory of Card@Once cards. Balance ATM. Ability to troubleshoot any issues. Place service request if necessary. Perform daily branch consolidation/settlement duties upon completion of assigned shift. Acknowledge opportunities to generate referrals to other areas of the bank including but not limited to the Investment Center, Residential & Commercial Lending, and Business Banking Services. Exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program. Maintain and encourage an ongoing sales culture within the branch. Attend sales, service, and product training sessions regularly and actively participate in branch meetings. Adhere to Bank’s dress code policy and monitor the dress code for all members of staff. Participate in community activities representing Dedham Savings. Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures. Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy. Assist in ensuring the branch meets yearly goals. Complete all internal Bank training as assigned and required. Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information. Exhibit the ability and desire to embrace and enhance the Bank culture. Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client. SUPERVISORY RESPONSIBILITIES None Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. High school diploma or general education degree (GED). Previous experience with customers including at least two to three years in a teller position. Strong organizational and customer service skills. Demonstrated supervisory ability. Must have basic knowledge of bank products and services. Able to use various types of office equipment, including computer terminals. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should know Internet software, Spreadsheet, Word Processing software, and service bureau software applications. SKILLS Basic knowledge of the banking and financial services industry including federal laws and regulations. Willingness to gain new knowledge and technical skills. Intermediate typing skills to meet the production needs of the position. Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. KEY POINTS At Dedham Savings, we believe that being here for the journey means supporting our clients in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it for nearly 200 years as a local neighborhood bank without them! To support our employees, we offer a competitive benefits package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy Reimbursement, Retirement, Life Insurance, and many other benefits. Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws. Here at Dedham Savings, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Dedham Savings and the communities we support. PAY RANGE DISCLOSURE The pay range for this position is $22.90 to $26.62 per hour and is the lowest to highest hourly rate Dedham Savings in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. EOE/F/M/Vet/Disabled

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Responsibilities

This role involves performing supervisory and administrative functions under the Branch Supervisor, assisting the teller area, and delivering high-quality customer service in line with bank policies. Essential duties include performing daily teller activities, providing staff supervision and assistance, overseeing daily proof balancing, and assisting with new staff training and development.