QUALIFICATIONS/KEY SKILLS

• Membership or Associate Membership of IWFM
• Managing Safely - accredited by IOSH

EXPERIENCE

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Understanding of service charge budgets and accounting principles
• Good health and safety and environmental knowledge
• Basic mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily

THE ROLE

Responsible for the assisting the Building Manager in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services in respect of a single building.

RESPONSIBILITIES

• Assist in the preparation, monitoring and reconciliation of service charge budget
• Check and approve expenditure against service charge budget
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Supervise site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all services, including M&E related services: life safety systems, vertical transportation equipment and public health systems
• Procure goods and services, following procedures and policies
• Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Assist Building Manager to ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Complete administrative tasks as required to include use of systems, filing, inventory management