KNOWLEDGE OF:

• Interpersonal, communication, negotiating and influencing skills both oral and written.
• Ability to prepare and present clear and concise reports.
• Planning, organising and delivering sales negotiations.
• Partnership working
• Current legislation relevant to services
• Financial management, including drawing up contracts from agreed trade sales.
• Microsoft Office Suite of Programs

EXPERIENCE OF:

• Sales and marketing techniques
• Providing exceptional levels of customer service

QUALIFICATIONS:

• 5 GCSE’s or equivalent at Grade C (4 or above) or above including Maths and English)
• NVQ level 2 in customer service or equivalent or equivalent experience
• Competence in Microsoft office applications including CRM systems and practices

Gateshead Council are looking to appoint an Assistant Waste Officer, within the Housing, Environments and Healthy Communities service area. This is an exciting and challenging opportunity within a service, that provides a range of integrated services to help keep the environment in which people work, live and spend their spare time in a clean, safe and attractive condition.
The role includes the provision of excellent customer service supporting the continual improvement and delivery of streamlined services through Waste Services. Alongside contacting existing, previous and potentially new customers directly by telephone to make sales or support waste officers by setting appointments or qualifying prospects.
The role also includes developing creative pitches and propositions aimed at specific industry sectors to negotiate commercial terms within set guidelines. While assisting customers with enquiries and requests relating to traded services, through managing the business marketing and contact database to ensure targeted marketing activity can take place to generate new business opportunities.
Please take a look at the full job profile. It’s important that you read it in full and check that you meet all of the essential criteria. Please demonstrate in your application how you meet each point of the essential criteria.