CIRCLE HOUSE COFFEE - ASSISTANT MANAGER POSITION

Overview: Circle House Coffee is looking for an enthusiastic and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a vital role in supporting our team, coaching and training baristas, overseeing daily operations, and assisting the management team with back-of-house and administrative tasks. If you are passionate about coffee, customer service, and leadership, this could be the perfect opportunity for you!

QUALIFICATIONS:

• Education: High School Diploma or equivalent.
• Experience: Minimum 2 years in a supervisory or assistant manager role (preferably in a food service or coffee environment).
• Certifications:
• Food Handler Card (or ability to obtain within the first week of hire).
• FL Food Manager Certification (or ability to obtain within 60 days).
• Skills:
• Knowledge of front-of-house operations, including beverage and food preparation, POS systems, and customer service.
• Ability to manage and motivate a team.
• Strong communication skills and ability to provide constructive feedback.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Flexibility and willingness to work weekends, holidays, and be available outside of scheduled shifts when needed.

• Team Support & Coaching:
• Work closely with Shift Supervisors and Baristas to provide support and guidance.
• Assign tasks to team members and provide follow-up feedback.
• Serve as a Shift Supervisor when needed.
• Ensure the team adheres to all beverage, food preparation, customer service, and safety standards.
• Operations & Administration:
• Assist Managers with administrative tasks such as inventory management, ordering supplies, and scheduling.
• Perform shift planning and ensure shifts are properly staffed.
• Monitor café operations to alleviate service bottlenecks and ensure high-quality service.
• Handle cash tills, manage change funds, and assist with shift changes.
• Conduct regular café walk-throughs to ensure cleanliness, food safety, and operational standards are met.
• Customer Service & Problem Resolution:
• Resolve customer complaints and ensure overall customer satisfaction.
• Communicate operational changes and new policies to the team.
• Training & Development:
• Provide ongoing training and coaching to staff, including new hire onboarding.
• Implement new procedures and ensure team members are fully trained on them.
• Lead batch prep schedules, quantities, and ensure quality standards for beverages and food.
• Inventory Management:
• Perform weekly inventory counts and submit orders to maintain stock levels.
• Place and receive orders, checking in deliveries throughout the week.
• Assist in monitoring inventory needs and ordering supplies as necessary.
• Health & Safety:
• Ensure compliance with food safety standards, cleanliness, and operational guidelines.
• Complete monthly food safety and café standards audits.