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Assistant - Call Centres at Apollo Hospitals

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Computer Proficiency, Typing Skills, Pressure Management, Independence, Language Skills

Industry

Hospitals and Health Care

Description

Roles & Responsibility: • Understand customer’s requirement and provide complete and accurate information • Communicate effectively with customers • Assign case to other queue with proper justification • Understanding and striving to meet or exceed call center metrics while providing excellent customer service. • Escalate customer problems to the team lead which needs immediate attention Essential Skills: • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Excellent computer proficiency (MS Office – Word, Excel and Outlook) • Should have a knowledge of English, Hindi and additional language will be preferred • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Typing skills • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Responsibilities

The assistant will understand customer requirements and provide accurate information while communicating effectively. They will also escalate urgent customer problems to the team lead and strive to meet call center metrics.