Assistant Captain - The Country Life at Kitchen Kettle Foods

Leacock Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

18.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Guest Focus, Problem Solving, Diversity and Inclusion, Results Driven, Attention to Detail, Stress Management, Organizational Skills, Coachability, Computer Skills, Adaptability, Design Skills, Color Skills, Texture Skills

Industry

Food and Beverage Manufacturing

Description

ASSISTANT MANAGER (CAPTAIN) The Country Life Shop – Kitchen Kettle Village Intercourse, Pa | $18 / hour + bonus potential | Full-time This role is ideal for someone with retail leadership experience who enjoys leading a team, building strong relationships, and creating a welcoming home décor environment. The position is highly active and guest-focused, requiring you to be on your feet for your entire shift and to meet all physical requirements outlined in the job description. If you thrive on guest interaction, hands-on teamwork, and minimal office work, this is the role for you. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me Perks & Benefits * Family-owned and operated since 1954 * Non-traditional retail and food service hours - Closed evenings and Sundays * Medical, Dental, Vision * 401(k) * Paid Time Off * Penn Medicine HealthWorks * Wellness programs * Scheduling flexibility for work/life balance * 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops * Learning and development opportunities What You’ll Do * Accurately handle all monetary transactions; open/close registers and reconcile cash. * Proficiently use the POS system and custom furniture processes. * Train and support team members on POS, product lines, and guest service. * Open, close, and maintain Country Life standards, including cleanliness and organization of sales floor, cash wrap, back stock, and storage areas. * Maintain expert knowledge of all Country Life product lines, including custom furniture, to assist guests and train team members. * Support team member onboarding, coaching, development, and disciplinary conversations with the Captain. * Ensure guest satisfaction by greeting guests, sharing product knowledge, resolving issues with Leap and World Class Service, gathering feedback, and providing Village/local attraction information. * Update operational logs (Special Orders, Cleaning, Opening/Closing, First Aid, etc.) and complete and distribute the Daily Report. * Help plan and recommend periodic Country Life shop parties and ensure team readiness for guest service. * Collaborate with other retail Captains and Assistants to support a total retail approach within the Village. * Perform other related duties as assigned. What You Bring * High level of confidentiality and ethical conduct * Communication / guest focus * Problem solving skills * Diversity and inclusion * Results driven * Attention to detail * Stress management / composure * Strong organizational skills and coachability * Computer skills: Microsoft Excel, Outlook, and Word * Ability to adapt to a changing environment * Design, color, and texture skills Closed evenings and Sundays | 5-day work week | Holidays and Saturdays required 43-45 hours per week

Responsibilities

The Assistant Captain is responsible for handling monetary transactions, training team members, and ensuring guest satisfaction. They will also maintain store standards and collaborate with other retail leaders.