Job Introduction
Are you passionate about supporting unpaid carers and making a meaningful impact in your community? We’re offering two exciting full-time opportunities to join our dedicated Carers Network Team as Assistant Care Coordinators, based at the welcoming Brett Young Carers Hub in Halesowen.
These are community-based roles with a strong focus on direct support, assessment, and engagement. You’ll be part of a dynamic team working across the borough to empower carers and connect them to the services they need.
As an Assistant Care Coordinator, you’ll play a vital role in supporting carers over the age of 18, providing tailored advice, emotional support, and practical assistance. You’ll carry out statutory carers assessments and social care assessments under the Care Act 2014, ensuring carers’ needs are identified and met in a timely and person-centred way.
You’ll also support our front-of-house duty function, helping to triage and screen referrals, respond to initial enquiries, and ensure carers are directed to the most appropriate support.

Key Responsibilities

• complete statutory carers assessments and Care Act 2014 social care assessments
• provide one-to-one support and guidance to unpaid carers
• assist in developing and implementing personalised carer support plans
• support front-of-house duty to triage and screen incoming referrals
• coordinate and participate in outreach and engagement activities
• maintain accurate records and contribute to service monitoring
• collaborate with health, social care, and voluntary sector partners

Our ideal candidate will have

• experience in health, social care, or community support
• knowledge of the Care Act 2014 and assessment processes
• excellent communication and interpersonal skills
• a compassionate, person-centred approach
• ability to work independently and within a team
• strong organisational and IT skills

Both posts are full time - 37 hours per week
If you would like to find out more about the role contact Nicola McGregor - Team Manager on 01384 818723 or email nicola.mcgregor@dudley.gov.uk
The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment.
Adults Enhanced DBS Check - We are committed to safeguarding and promoting the welfare of vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

• complete statutory carers assessments and Care Act 2014 social care assessments
• provide one-to-one support and guidance to unpaid carers
• assist in developing and implementing personalised carer support plans
• support front-of-house duty to triage and screen incoming referrals
• coordinate and participate in outreach and engagement activities
• maintain accurate records and contribute to service monitoring
• collaborate with health, social care, and voluntary sector partner