POSITION SUMMARY:

The Mathnasium Assistant Centre Director is responsible for directly assisting the Centre Director with sales and administrative tasks required to run a centre efficiently, in addition to, providing educational support and leadership to the instructional floor. Assistant Centre Directors take ownership of the centre’s effectiveness and are empowered to take appropriate action when necessary. They support the Centre Director in operating the day-to-day functions of a centre and are the second highest level of leadership in the centre assuming responsibility for the centre needs when the Centre Director is occupied.

ROLE & CHARACTERISTICS:

· Assistant Centre Principles, Educational Experts, and Administrators:
o Support the Centre Director in managing all aspects of centre operations to ensure it runs efficiently
o Assume responsibility of ensuring all administrative duties, such as, creating binders for students, entering student progress into the centre management system, and coordinating with the centre director to modify student learning plans/workout plans, are properly completed
o Position students and team members for success by providing them with the educational material they need
o Administer educational assessments to diagnose learning gaps in order to create learning plans for students
o Take accountability/ownership of decisions, actions, choices, and outcomes
· Assistant Sales Managers and Customer Service Specialists:
o Positively interact and engage with parents to build rapport, establish trust, and answer any inquires
o Sell the Mathnasium program and have enrollment conversations with parents
o Ensure parents and students have a positive customer experience
· Instructional Leaders, Trainers, and Support:
o Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately
o Provide on-the-job training/coaching as needed to help employees achieve top performance
o Join the instructional staff in providing instruction to students, when necessary
o Build relationships with team members in order to effectively motivate and lead them

TASKS PERFORMED:

In addition to the tasks performed by an excellent Mathnasium Instructor and Mathnasium Lead Instructor, Mathnasium Assistant Centre Directors are responsible for the following tasks per Success Factor:
· Monitor, update, and maintain exterior centre décor, including any repairs/maintenance needs, to ensure the centre exterior is set up to attract leads
· Monitor and update interior centre décor to ensure the centre is engaging, free from distractions, and conducive of a great learning environment for students
· Take accountability of centre cleanliness by cleaning and leading the instructional staff in cleaning tasks.
· Appropriately delegating centre cleaning responsibilities amongst staff to ensure the centre is cleaned each night and is ready to receive students the following day
· Inform new employees of the dress code
· Coach employees on how to successfully utilize the Mathnasium Method and Mathnasium’s teaching constructs and learning tools, such as manipulatives, to facilitate learning for students
· Motivate and encourage employees to excel in their roles through positive reinforcement and mastering the Mathnasium method
· Coach and train staff on how to properly and positively interact with parents and students
· Create, conduct, and evaluate staff meetings for employees to facilitate learning
· Increase centre efficiency, operations, and instructional quality by enhancing team cohesion, communication, and accountability
· Observe employee interactions with students and parents, and intervene when appropriate to alleviate any conflict, improve communication, enhance instruction, and assist with employee performance
· Be a role model by demonstrating how to provide exceptional customer service through effective student instruction and parent/customer interaction
· Implement and promote a referral program to encourage parents/customers to refer their family and friends to Mathnasium
· Remind parents of the referral program during the enrollment conversation and during parent conferences
· Be available and respond promptly to leads who inquire about Mathnasium’s services.
· Provide exceptional customer service to leads through professional conduct, answering any questions, and directing the leads to begin enrollment conversations
· Receive leads in person, by email and phone, and from the microsite
· Utilize CRM software to maximize lead conversion by creating an organized system of tasks that details communication with leads
· Master and utilize the M-A-T-H model to enhance lead conversion
· Demonstrate the Mathnasium Method to potential clients during a centre visit so that they understand how Mathnasium works and consequently sign up
· Utilize all available resources, such as parent packs, sample binders, and demonstrations, to help convert leads
· Follow up with leads in person, by email, and by phone to answer any inquires, overcome objections, invite them into the centre for a visit, and sell them the Mathnasium program
· Utilize all available software, such as Constant Contact, to effectively manage marketing campaigns
· Convert leads into customers by enrolling them in the Mathnasium program
· Use all available resources to facilitate the enrollment process and make it as simple as possible for potential customers to enroll
· Set up appropriate expectations with parents and students about anticipated progress and recommended guidelines for student attendance, behavior, and engagement
· Conduct initial student assessments to identify learning gaps, demonstrate how the Mathnasium Method can improve those skills, and create student Learning Plans
· Ensure all students are positively welcomed, greeted, and introduced to all instructors
· Re-enroll currently enrolled customers once their enrollment expires
· Consult on Mathnasium’s diagnosis and prescribed student Learning Plans
· Effectively administer and evaluate assessments to identify learning gaps, create Learning Plans, understand student thinking, and modify Workout Plans
· Enter assessment information into centre management software to create Learning Plans, reports, and a list of resources for students to begin working on
· Create student binders with Prescriptives, Workout Books, and other required Mathnasium material, in accordance with the student’s Learning Plan
· Modify existing Learning Plans to ensure students receive and achieve maximum learning, engagement, and retention
· Evaluate student performance based on a combination of assessment results, Mastery Checks, Workout Plan progress, and personal interaction to determine progress and steps to improve performance
· Administer and evaluate post-assessments for students to determine their skill retention and identify Learning Plan progress and areas for improvement, evaluate skill retention, and areas that need to be improved.
· Utilize the assessment chart to demonstrate student progress to parents and students
· Manage the overall centre environment, paying close attention to detail to effectively manage the flow of students, parents, customers, and team members
· Keep track of, record, and manage all student documents regarding Learning Plan progress, Workout Plan progress, level of satisfaction, engagement, attendance, and behavior
· Assume responsibility of student attendance by ensuring each student properly checks in and out of the centre through the attendance tablet
· Assume responsibility for students’ experiences at the centre and ensure student safety
· Delegate instructional leadership duties, such as floor control, to appropriate positions and team members
· Be the primary point of contact for parents with inquiries about their students’ progress, behavior, attitude, and other questions
· Make parents feel welcomed on the phone, in person, and through email to foster and maintain a positive relationship with customers and leads
· Hold conferences with parents to discuss student progress and resolve any issues, ensuring parents are satisfied with the program and their students’ performance
· Solicit parents to provide feedback about the centre through online review outlets, such as Listen360, Yelp, Google My Business, and others
· Actively seek to satisfy customer/parents’ needs and requests by providing exceptional customer service and re-aligning expectations to increase customer satisfaction and retention
· Send mass emails to parents (current, inactive, and leads) updating them about Mathnasium’s programs, events, activities, and promotions
· Set and maintain expectations with parents regarding expected student development
· Make monthly Care Calls to parents to inquire feedback about their experience, and update them on student progress and behavior
· Make monthly calls to parents to update parents about student progress and behavior.
· Monitor and manage self-performance utilizing overall centre performance, customer service, lead conversion, staff performance, student achievements, and profit as indicators for success
· Monitor and manage self-training to continuously improve centre director capabilities
· Attend additional centre director and experienced centre director training, when possible
· Prepare, maintain, or oversee the preparation, opening, maintenance, and closing of the centre
· Enact operational policies and procedures, and make any necessary modifications, based on analysis of operations, demographics, and other research information

ADDITIONAL RESPONSIBILITIES:

In addition to conducting all the tasks and maintaining all the competencies of the Assistant Centre Director position, Assistant Centre Directors are required to have knowledge and be competent on all the tasks and competencies of the Instructor and Lead Instructor positions. These tasks and competencies can be found in the Instructor and Lead Instructor Job Descriptions, respectively.
Job Type: Full-time
Pay: $20.00-$24.55 per hour
Expected hours: 40 per week

Language:

• French (preferred)

Work Location: In perso