Assistant Chief Concierge at Accor

, An Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Service Excellence, Team Supervision, Vendor Management, Problem Solving, Interpersonal Communication, Multitasking, Destination Knowledge, Hospitality Management, Conflict Resolution

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Guest Experience & Service Excellence Assist guests with information, recommendations, and arrangements for tours, transportation, dining, entertainment, and special experiences. Handle guest inquiries, special requests, and complaints professionally and efficiently, ensuring timely resolution. Proactively anticipate guest needs to create memorable and personalized experiences. Maintain updated guest profiles, preferences, and service history to support personalized service delivery. Operations & Team Support Support the Chief Concierge in supervising daily Concierge operations and ensuring service consistency. Assist in training, coaching, and guiding Concierge team members to meet Rixos service standards. Ensure proper coverage, task allocation, and smooth handovers across shifts. Step in to lead the Concierge team in the absence of the Chief Concierge when required. Vendor & Destination Management Maintain strong working relationships with transportation providers, tour operators, cable car operators, and local service partners. Ensure all vendors comply with hotel standards, safety requirements, and service quality expectations. Keep up-to-date knowledge of local attractions, events, and destination offerings to enhance guest recommendations. Compliance, Sustainability & Standards Support the implementation of sustainable practices by promoting resource efficiency, waste reduction, and eco-friendly initiatives in line with ESG and CSR objectives. Ensure compliance with local laws, health & safety regulations, company policies, ISO standards, and hospitality best practices. Assist in maintaining accurate records, logs, and reports related to Concierge operations. Qualifications Education & Experience Degree or Diploma in Hospitality Management or related field. Previous experience in Concierge or Guest Services within a 4–5 star hotel or luxury resort. Core Competencies Strong knowledge of local attractions, transportation networks, and service providers. Excellent communication, interpersonal, and networking skills. Ability to multitask, prioritize, and perform effectively in a fast-paced environment. Strong problem-solving skills with a guest-centric mindset. Professional appearance and demeanor at all times. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Support the Chief Concierge in supervising daily operations and ensuring high service standards for guest experiences. Manage relationships with local vendors and transportation providers to facilitate guest arrangements and tours.