We’re a friendly, patient-focused clinic looking for an Assistant Clinic Manager who can lead our front desk while handling core MOA duties—plus support practitioner recruitment and ICBC patient programs. If you love helping people, improving systems, and working as a team, we’d love to meet you.

• Run the front desk: phones, scheduling, check-in/out, payments, and records (Jane App).
• Extended health direct billing & reconciliation: submit claims, reconcile weekly batches, investigate and resolve discrepancies/denials, follow up with insurers and patients, and keep clean AR records (e.g., TELUS eClaims, Pacific Blue Cross, Canada Life, Sun Life).
• Coach & onboard: support with training new front-desk staff and practitioner onboarding.
• Practitioner Recruitment support: help create/post job ads, maintain candidate pipelines, liaise with colleges/associations, coordinate interviews, and assist with references and onboarding.
• ICBC program oversight: manage ICBC patient files from intake to discharge; track authorizations/visit limits, request extensions, liaise with adjusters and practitioners, ensure accurate documentation and billing, and stay current with ICBC guidelines.
• Process improvement: streamline scheduling, billing, and documentation to boost accuracy and patient experience.
• Problem-solve & communicate: resolve patient concerns with care; keep info flowing between the Clinic Director, practitioners, and front desk.
• Clinic readiness: keep the space tidy, stocked, and welcoming including laundering of practitioner linens and cleaning/sanitizing of common areas and treatment rooms.