Assistant Clinic Manager at Orthodontic Experts Management LLC

Hales Corners, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Administration, Management, Customer Service, Scheduling, Compliance, Reporting, Patient Consultation, Financial Management, Communication, Team Coordination, Problem Solving, Marketing, Hygiene Regulations, Patient Education, Collections Protocol, Technical Skills, General Office Duties

Industry

Hospitals and Health Care

Description

Description About us: At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives. We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us. As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will be responsible for overseeing staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service. Tasks include but are not limited to: Manages the efficient and effective scheduling of patients and adjusts and needed Monitors no-shows and manages the necessary calls and re-scheduling Conducts sessions with patients for reviewing treatment and payment plans Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters Provide weekly and monthly reporting to leadership Coordinate and facilitate monthly meetings for clinical staff Take responsibility for the appearance and functionality of the office Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA Participate in marketing events Explain the treatment plan, address patient concerns and answer any questions Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements Build trust, and understand the patient’s objectives Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented. Manage and maintain the payment options and policies for patients Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits. Oversee and track ortho benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment. Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options. Track patient accounts receivable and outstanding balances to ensure timely payment. Assist in Practice’s collections protocol for all outstanding balances. Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted. Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented. Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. Assisting TC with outbound calls. In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks. Perform general office duties and other duties as required. Requirements A bachelor degree or equivalent 3-4 Years of experience in office administration 2 Years of Office management experience Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites. Working Hours/ Location: Monday – Wednesday 8:45am – 5:00pm Thursday 6:45am - 3:00pm Friday 6:45am – 3:00pm 2 Saturdays per month; 7:45am-1:00pm Base location: 5778 S. 108th Street Hales Corners, WI 53130 Travel availability to Mount Pleasant, Menomonee Falls, and Madison clinics for training and coverage purposes Benefits (for our full-time employees): Paid Training Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) Clinical Bonuses Paid Time Off Holiday Pay Medical, Dental, Vision, and Life Insurance Accident Insurance Short-Term Disability Long-Term Disability Employee Assistance Program Health Savings Account Dependent Care Account 401(k) and matching Pet Insurance Tuition Assistance Program Identity Theft Protection MetLife MetLaw Legal Insurance Transit Reimbursement - Commuter Account Free and discounted Orthodontic Treatments

Responsibilities

The Assistant Clinic Manager is responsible for organizing and managing daily clinic operations, overseeing staff productivity, and ensuring compliance with safety regulations. They also handle patient consultations, complaints, and maintain high customer service standards.