Assistant Clinic Manager (Willowbrook) at Orthodontic Experts LTD

Burr Ridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

25.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Administration, Clinic Management, Patient Scheduling, Treatment Planning, Financial Consultation, Accounts Receivable, Insurance Benefit Education, Staff Supervision, OSHA Compliance, Customer Service, Microsoft Office Suite, Google Suites, Reputation Management, Cash Handling, Conflict Resolution, Reporting

Industry

Hospitals and Health Care

Description

Description About us: At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives. We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us. Job Description: As an Assistant Clinic Manager, you will be responsible for working with upper management in organizing and managing the daily operations of our clinic. You will be responsible for overseeing staff productivity, ensuring safety and compliance regulations are met, and helping to maintain a high level of customer service. Tasks include but are not limited to: Manages the efficient and effective scheduling of patients and adjusts and needed Monitors no-shows and manages the necessary calls and re-scheduling Conducts sessions with patients for reviewing treatment and payment plans Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters Provide weekly and monthly reporting to leadership Coordinate and facilitate monthly meetings for clinical staff Take responsibility for the appearance and functionality of the office Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA Participate in marketing events Explain the treatment plan, address patient concerns and answer any questions Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements Build trust, and understand the patient’s objectives Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented. Manage and maintain the payment options and policies for patients Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits. Oversee and track ortho benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment. Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options. Track patient accounts receivable and outstanding balances to ensure timely payment. Assist in Practice’s collections protocol for all outstanding balances. Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted. Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented. Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. Cash handling Assisting TC with outbound calls. In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks. Reputation management of the clinic. Perform general office duties and other duties as required. Requirements A bachelor degree or equivalent 3-4 Years of experience in office administration 2 Years of Office management experience Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites. Travel availability to Harwood Heights , Pilsen and Kedzie Working Hours/ Location: Monday – Wednesday 8:45am – 5:00pm Thursday - Friday 6:45am – 3:00pm 2 Saturdays per month Two 9:45 am to 6:00 pm shifts per month 305 W. 75th St , Willowbrook, IL 60527 Benefits (for our full-time employees): Paid Training Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) Clinical Bonuses Paid Time Off Holiday Pay Medical, Dental, Vision, and Life Insurance Accident Insurance Short-Term Disability Long-Term Disability Employee Assistance Program Health Savings Account Dependent Care Account 401(k) and matching Pet Insurance Tuition Assistance Program Identity Theft Protection MetLife MetLaw Legal Insurance Transit Reimbursement - Commuter Account Free and discounted Orthodontic Treatments

Responsibilities

The Assistant Clinic Manager oversees daily clinic operations, including staff productivity, patient scheduling, and facility maintenance. They also conduct financial consultations, manage treatment plans, and ensure compliance with safety and hygiene regulations.