Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Club Lounge Manager to join our Club Lounge Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

• Oversee daily Club Lounge operations, ensuring smooth workflows, proper staffing, and efficient service delivery.
• Supervise colleague performance, punctuality, grooming, and behaviour in line with Mandarin Oriental standards.
• Train, coach, and develop Club Lounge colleagues through structured programs, evaluations, and mentoring.
• Ensure compliance with hotel policies, company regulations, and local safety, security, and hygiene standards.
• Maintain the Legendary Quality Experiences and Mandarin Oriental’s Guiding Principles in all guest and colleague interactions.
• To assist Club Lounge guest room allocation and personally welcome VIP and long-stay guests, ensuring guest recognition, accurate history records, and fulfilment of preferences.
• Oversee food and beverage service, including supply management, lounge cleanliness, table setup, and compliance with service standards.
• Conduct daily briefings, assign side work, and monitor performance to ensure operational consistency.
• Coordinate guest service details such as special requests, event timing, billing instructions, and décor requirements.
• Regularly engage with guests in the lounge to ensure satisfaction, address concerns, and enhance their experience.
• Keep accurate records of guest feedback, service performance, and training activities to support continuous improvement.
• Ensure grooming, hygiene, and lounge environment standards are consistently maintained to reflect a professional image.
• Support the Club Lounge Manager and Director of Rooms with additional responsibilities as required