DESCRIPTION

Turn on your Island Charm… Latitude Margaritaville Daytona Beach is hiring an Assistant Community Appearance Coordinator to join our team!

TECHNICAL COMPETENCIES:

Education/Training:

• High School Diploma
• Landscape/Irrigation Knowledge – Minimum 2 years

Experience/Knowledge/Abilities:

• Knowledge and ability to apply Florida Statutes and Community’s documents.
• Working knowledge of landscape and irrigation concepts.
• Working knowledge of Central Florida landscape plants
• Ability to extrapolate data from contract and policy documents
• Microsoft office knowledge and ability to create and edit documents
• Ability to provide management reports to Association Manager
• Strong working knowledge of customer service principles and practices
• Ability to prioritize work with minimum supervision
• Self-starter with excellent communication, interpersonal and customer service skills

Computer Literacy:

• Must be tech and web savvy and able to navigate back-office software programs and database reporting
• Intermediate proficiency in Microsoft Windows software

Special Requirements:

• Physical demands include ability to lift up to 50 lbs.
• Standing, sitting, walking and occasional climbing
• Required to work at a personal computer for extended periods of time
• Talking on the phone for extended periods of time
• Ability to detect auditory and/or visual emergency alarms
• Ability to work extended/flexible hours, weekend, and attend events as required
• Ability to work outside for long periods of time
• Have fun!!! FINS UP!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

PURPOSE

The Latitude Assistant Community Appearance Coordinator collaborates with and reports to the Community Appearance Coordinator by assisting with homeowner work order reporting, builders warranty department communication and landscaping installer turnovers. This position will assist with ensuring that all homes and common area landscape tracts are maintained to exceptional standards for the Homeowners Association.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Community Landscaping Management:

• Assist with scheduling lot turnovers on a weekly basis, coordinate schedule with construction managers and landscape and irrigation maintenance partners.
• Prepare a turnover inspection report for each new home closing and common area turnover, upload all reports digitally to management company database.
• Create and assign work orders following turnover inspections, ensure timely completion of work and close out work orders when complete.
• Working closely with the Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed.
• Assist Community Appearance Coordinator to meet with homeowners in person to address concerns.

Administrative:

• Prepare weekly and monthly work order reports in a timely manner. Complete inspections and review community action list with Manager monthly.
• Exceed expectations in responding to resident communications and ensure responses comply with Latitude Margaritaville brand requirements.
• Oversee the work order process, assign work orders to appropriate department, respond promptly to homeowner generated landscape work orders, determine who is responsible for replacement/repair and manage project through completion ensuring the timely completion of work and maintaining clear lines of communication with homeowners.
• Perform any other tasks as may be assigned by Community Appearance Coordinator and the Community Association Manager.