Assistant Community Association Manager at Associa Canada

Palm Desert, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

22.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Customer Service, Community Association Management, Conflict Resolution, Organizational Skills, Communication Skills, Detail Oriented, Time Management

Industry

Real Estate

Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com. Job Description The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. Requirements Essential Duties and Responsibilities Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary. Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages. Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. Update homeowner and association information in C3 and shared files. Process and distribute incoming and outgoing mail for the office and Associations. Process print jobs, scanning and faxing as general office support when needed. Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary. Assist with issuing of key fobs, pool passes and processing access keys. Other Duties and Responsibilities Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc. Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio. Assist Community Manager with requests for proposals, repair quotes, insurance notifications. Assist Community Manager with update of property fact sheets in C3. Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed. Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment. Other duties as assigned. Knowledge and Skills Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Knowledge of communities, property, real estate and homeowners’ associations Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level Knowledge of conflict resolution techniques at a proficient level Professional customer service skills Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution. Partner with multiple stakeholders, for example community managers, vendors, peers, clients. Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team. Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities. Knowledge of company policies, procedures, and forms. Must be able to work effectively with others in person and in group setting Must be able to prioritize, manage time, and meet deadlines. Must be able to interpret verbal and/or written instructions at a proficient level. Must be able to communicate effectively and professionally on phone, email, and in-person. Must be able to operate general office equipment (copier, fax, phone systems, etc.). Education and Experience High School Diploma or GED Required Associates Degree strongly preferred At least one year of Customer Service experience is required At least one year of Community Association Management or relevant experience is preferred Experience with a high call volume is preferred Working Conditions: Typical office environment Frequent social interaction ENVIRONMENTAL DEMANDS Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances. Wage Range: $22.00 per hour. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Responsibilities

The Assistant Community Manager provides clerical and administrative support to Community Managers and acts as a liaison between them and homeowners. Responsibilities include updating documents, preparing meeting materials, and assisting with various community management tasks.