ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

We are seeking a driven and community-focused Assistant Community Manager to join our team and support the delivery of an exceptional resident experience in one of our thriving student accommodation properties in Sydney.
In this hands-on, rewarding role, you’ll help lead the team by example and play a key part in building a positive, inclusive, and well-run community our residents truly enjoy being a part of.

JOB DESCRIPTION

• Build relationships with residents, proactively seeking feedback and going the extra mile to enhance their experience
• Support resident satisfaction and retention by handling queries, feedback and online reviews with care and professionalism
• Help manage rent collection, monitor arrears, and promote lease renewals
• Conduct regular inspections and ensure tenancy management processes are followed
• Oversee vendor invoices, communicate with finance teams, and ensure compliance with company policies
• Perform regular walk-throughs to ensure safety, cleanliness, and presentation of the property
• Contribute to planning and hosting resident events and community activities
• Carry out leasing activities such as viewings, responding to enquiries, and converting leads
• Stay informed about local amenities, entertainment options, and community resources
• Participate in the on-call emergency support roster as needed
• Support the preparation of budgets and monthly reports alongside the Community Manager
• Step up as Acting Community Manager when needed, keeping operations smooth and professional

• Demonstrated experience in customer service and customer facing roles, preferably gained within residential property or hospitality setting
• Confidence in handling tenant relations and resolving issues
• Knowledge of tenancy legislation, WHS regulations, and property operations.
• Exceptional communication and interpersonal skills — with cultural awareness and the ability to engage diverse student cohorts.
• Organised, agile, and comfortable navigating fast-paced, high-capacity environments.
• Computer literate with proficiency in Microsoft Office and property management systems.
• Compliance & Licensing – Must hold a valid driver’s license and have the ability to obtain a favourable National Criminal History Check and Working with Children check.
  Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation