Overview:
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary:
The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities:

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager’s approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Education and Experience:

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
• Microsoft Office Suite, Project Management
• Valid driver’s license – Required

Qualifications:

PHYSICAL REQUIREMENTS:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager’s approval, and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manne