WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

As a Conference and Events Assistant Manager you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Assistant Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Assist other departments wherever necessar

A Conference and Events Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning tea