Assistant Conference & Banqueting Manager, Crowne Plaza Changi Airport at IHG Career

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banquet Operations Management, Guest Satisfaction, Team Leadership, On-the-job Training, Duty Roster Planning, Staffing Needs Coordination, Event Order Execution, Complaint Resolution, Budget Monitoring, Cost Control, Cash Handling Supervision, Policy Adherence, Occupational Health and Safety, First Aid Procedures, Fire Emergency Procedures

Industry

Hospitality

Description

As Assistant Conference & Banqueting Manager, you’ll manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that team members focuses on delivery excellent service to customers and are under effective supervision – motivating and encouraging team members. A little taste of your day-to-day Every day is different, but you’ll mostly be: * Conduct on-the-job training and ensure that team members attend as scheduled * Communicate regularly with team members and build good relations * Planning of duty roster and staffing needs for banquet events * Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction * Greet function organizers on arrival and ensure that their requests are dealt with * Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up * Monitor standards of guest facilities and work with Engineering when repair work is required * Work with superior to assist in preparing the hotel’s annual budget, financial reports and cost forecast for the department * Monitor budget, control costs and recycle whenever possible * Supervise cash handling and banking procedures * This role ensures that details on the event order are delivered with quality and supervises functions, services, maintenance of any equipment and a group of team members. * Ensure all procedures are aligned with our hotel’s policies, procedures and guidelines * Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures * Be familiar with property safety, first aid and fire and emergency procedures * Other ad-hoc duties - unexpected moments when we have to pull together to get a task done What we need from you * A minimum qualification in Diploma * At least 2 years of experience in the a supervisory level, including management experience * Able to motivate and lead colleagues What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Assistant Conference & Banqueting Manager will manage banquet operations to maximize profit and guest satisfaction by ensuring excellent service delivery and effective team supervision, including conducting training and planning duty rosters. This role also involves coordinating daily operations, resolving complaints, monitoring facility standards, and assisting with departmental budgeting and cost control.