REQUIREMENTS

• Possess a Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health
• 3 to 5 years of working experience in healthcare industry, contact centre environment and/or service related industryAble to commit to shift work for hotline coverage (including weekends and public holidays)
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  To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG
  We regret to inform you that only shortlisted candidates will be notified.

• Respond to medical inquiries received through a 24/7 integrated phone line, serving as part of a patient triage network and providing support to caregivers and community partners seeking health-related information.
• Assess and prioritize incoming calls, gathering necessary medical details for escalation to clinical staff (nurses or physicians).
• Accurately document all call interactions in the designated call management system and electronic medical records (EMR) platform.
• Conduct follow-ups on clinical cases after a specified period to review patient status and outcomes.
• Engage in initiatives aimed at enhancing patient care, including training and development programs to improve knowledge and skills.
• Support organizational projects and community engagement events in collaboration with internal teams and external partners.
• Perform additional duties as assigned by the supervisor.