Job Title: Assistant Credit Control Manager
Location: Becket House, Worthing
Brand: LRG
Salary: Competitive Salary Package
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
We are seeking a proactive and detail-oriented Assistant Credit Control Manager to join our dynamic finance team. This role will support the Group Credit Control Manager in managing and overseeing the Rent Arrears, and Debt Recovery functions. The ideal candidate will bring experience from the property sector, possess strong credit control and debt recovery expertise, and have a sound understanding of relevant legal frameworks and landlord-tenant regulations.

Key Responsibilities:

• Support the Group Credit Control Manager in the day-to-day management of the credit control function.
• Oversee and coordinate efforts across the Rent Arrears and Debt Recovery team to ensure effective rent collection and debt resolution.
• Monitor and maintain call assurance quality, ensuring standards are met across inbound and outbound communication channels.
• Collaborate with and provide performance oversight and guidance to the offshore credit control team, ensuring alignment with internal standards and KPIs.
• Analyse arrears reports, identify trends, and contribute to the development of strategic recovery initiatives
• Assist in the preparation and implementation of effective debt recovery strategies.
• Liaise with internal teams, legal advisors, and external stakeholders to manage complex arrears cases and legal proceedings.
• Assist in preparing regular reports and performance metrics for senior management.
• Support the team with training, development, and best practices in credit control and customer service.
• Maintain up-to-date knowledge of property legislation and credit control procedures relevant to residential and commercial properties.
• Assist in the development, execution, and tracking of ad hoc projects, including process improvements and compliance audits.
• Attend offsite meetings with internal and external stakeholders as and when required.

What are we looking for:

• Proven experience in a credit control or debt recovery role, ideally within the property or real estate sector.
• Strong understanding of landlord-tenant law, lease agreements, and legal processes related to debt recovery.
• Excellent communication and negotiation skills, with a professional and assertive approach.
• Customer service delivery experience
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Excel, Word)

• Support the Group Credit Control Manager in the day-to-day management of the credit control function.
• Oversee and coordinate efforts across the Rent Arrears and Debt Recovery team to ensure effective rent collection and debt resolution.
• Monitor and maintain call assurance quality, ensuring standards are met across inbound and outbound communication channels.
• Collaborate with and provide performance oversight and guidance to the offshore credit control team, ensuring alignment with internal standards and KPIs.
• Analyse arrears reports, identify trends, and contribute to the development of strategic recovery initiatives
• Assist in the preparation and implementation of effective debt recovery strategies.
• Liaise with internal teams, legal advisors, and external stakeholders to manage complex arrears cases and legal proceedings.
• Assist in preparing regular reports and performance metrics for senior management.
• Support the team with training, development, and best practices in credit control and customer service.
• Maintain up-to-date knowledge of property legislation and credit control procedures relevant to residential and commercial properties.
• Assist in the development, execution, and tracking of ad hoc projects, including process improvements and compliance audits.
• Attend offsite meetings with internal and external stakeholders as and when required