Assistant Crowne Meeting Manager at IHG Career

Joroinen, North Savo, Finland -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proactive Selling, Business Development, Revenue Orientation, Strategy, Event Proposal Preparation, Contract Management, BEO Preparation, Logistical Coordination, Client Communication, Site Inspections, Feedback Handling, Interdepartmental Liaison, Time Management, Attention To Detail, Multitasking, Guest Focus

Industry

Hospitality

Description

The Assistant Crowne Meetings Manager supports the planning, coordination, and execution of meetings, conferences, and events at Crowne Plaza Muscat OCEC. The role assists in delivering the Crowne Meetings brand promise by ensuring operational excellence, exceptional guest service, and seamless event execution while supporting revenue generation and client satisfaction. YOUR DAY-TO-DAY: * Proactive selling and business development and requires a self-starter, revenue oriented and strategist mindset. * Support the preparation of event proposals, contracts, and Banquet Event Orders (BEOs). * Coordinate logistical requirements including room setup, audiovisual needs, catering, signage, and guest flow. * Attend and support pre-event meetings and internal briefings. * Be present during events to ensure smooth operations and address guest requests promptly. * Act as a secondary point of contact for meeting and event clients, ensuring timely communication and follow-up. * Support site inspections and client walkthroughs of meeting and event facilities. * Handle guest feedback professionally and escalate issues when necessary to ensure client satisfaction. * Assist with post-event follow-ups and client feedback collection. * Liaise with Banquets, Kitchen, Front Office, Engineering, IT, and Housekeeping to ensure accurate event execution. * Ensure all event details are communicated clearly and implemented according to Crowne Meetings standards. * Monitor service quality during events and support corrective actions when required. * Assist in ensuring compliance with health, safety, and brand standards. * Assist in maintaining accurate records in the hotel’s sales and event management systems. * Support billing, invoicing, and post-event reconciliation in line with hotel policies. * Prepare event-related reports, schedules, and feedback summaries. * Support forecasting and revenue tracking for meetings and events. * Participate in training and development programs related to Crowne Meetings and IHG standards. * Demonstrate flexibility to support peak periods, evenings, weekends, and public holidays. * Uphold IHG’s values and contribute to a positive team culture. WHAT WE NEED FROM YOU: * Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. * Minimum 3 years’ experience in conference & events, banquets, or meetings coordination within a hotel environment. * Experience in a convention or large-scale events hotel is an advantage. * Local Market connection is an advantage. * Familiarity with IHG brand standards and systems is an advantage. * Strong organizational and time management skills. * Excellent communication and interpersonal abilities. * High attention to detail with the ability to multitask. * Guest-focused with a service-oriented mindset. * Proficiency in Microsoft Office; experience with event management systems preferred. * Fluent in English; Arabic is an advantage. WHAT YOU CAN EXPECT FROM US: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Assistant Crowne Meetings Manager supports the planning, coordination, and execution of meetings and events, focusing on operational excellence, guest service, and revenue generation. Key duties include proactive selling, preparing event documentation like BEOs, coordinating all logistical requirements, and acting as a secondary client contact during events.