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Assistant Customer Care Manager at Cartrack
Bangkok, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Coordination, Customer Service, Administrative Support, Microsoft Excel, Report Preparation, Detail-oriented, Reliability, Process Improvement, Documentation, Case Tracking, Record Keeping, Performance Reporting, KPI Reporting, Work Under Pressure, English Proficiency

Industry

Software Development

Description
Job description Important note: This position is not team lead or supervisor level. Job Title: Assistant of Customer Care Manager Direct report to: Customer Care Manager Job Responsibilities: Be an Executive Assistant to Customer Care Manager. Assist in preparing officer performance and KPI reports. Compile and submit weekly case reports. Provide daily summary reports for the Customer Care Team. Coordinate with other departments on customer issues when the Manager is unavailable. Track and follow up on ongoing customer cases. Maintain organized records of reports and case data. Support process improvement or documentation tasks as assigned. Handle basic administrative tasks for the Customer Care function. Qualification: Bachelor’s Degree in any related field. Minimum 3-5 years of experience in Customer Service or Administrative Support field. Good communication and coordination skill Can handle work under pressure. Proficient in Microsoft Excel and report preparation. Detail-oriented reliable. Good in English, able to communicate with regional manager (Foreigner)
Responsibilities
The Assistant Customer Care Manager will support the Customer Care Manager by preparing performance reports, compiling case reports, and coordinating with other departments on customer issues. They will also maintain organized records and assist with administrative tasks.