Assistant Customer Service Team Leader at Highland Square Mustard Seed Market and Cafe

Akron, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamwork, Coaching, Communication, Attention to Detail, Cash Handling, Interpersonal Skills, Planning, Organizing, Delegation, Problem Solving, Conflict Management, Analysis, Decision-Making, Initiative, Integrity

Industry

Food and Beverage Services

Description

Description Job Summary Assists in providing leadership in the Customer Service Department by directing and managing the associates and activities of the Customer Service Department. Ensures excellent customer service to stimulate the growth of the business. Responsibilities include maintaining proper internal controls for all customer financial transactions, managing the Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities Customer Service Supervisors, Customer Service Representatives, Cashiers, Baggers Responsibilities Promotes teamwork, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs. Monitors and works with all staff to ensure friendly, accurate and prompt processing of transactions at the registers Delegates work assignments effectively. Maintains accurate department records to ensure documentation of activities is available. Receives and manages incoming phone calls to the store. Assists customers with questions about our products, availability and location of them within the store. Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager. Manages background music in store to ensure appropriate genre and volume (mostly Café controlled at Montrose). Ensures front entrance areas and common public areas such as walkways, vestibules, and rest rooms (rest rooms: Solon only) are maintained by appropriate personnel so they are clean, neat and safe. Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary. Maintains proper internal controls for all customer financial transactions. Responsible for the balancing and reconciliation of all Cashier tills. Verifies and audits cash controls according to established procedures to identify and prevent cash losses. Works in conjunction with departments on special orders for customers. Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area. Notifies Scanning Department of all scanning issues and concerns. Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements. Follows established protocol and guidelines for opening and closing cash registers each day. Notifies Team Leader and/or Maintenance Technician of any equipment needing repair. Maintains a safe and clean environment to ensure health code and OSHA requirements are met. Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Manager. Performs duties of Customer Service staff as required. Performs other duties as assigned. Working Conditions Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc. Equipment Operated Personal Computer Cash Register Credit Card Terminals Pricing Gun Telephone Adding machine Safe General Office Equipment Dimensions And Motivators Action Oriented Fair Conflict Management Listening Patience Verbal Communication Analysis & Decision-making Attention to Detail Managing Diversity Coaching Teamwork Initiative Delegation & Follow-up Customer Service Integrity & Trust Planning & Organizing Motivating Subordinates & Others Professional Conduct Requirements Education And Experience (E = Essential D = Desired) High school education or equivalent is required 3+ years Front End experience is strongly preferred 2+ years supervisory experience is strongly preferred Knowledge, Skills, Abilities Demonstrated ability to plan, organize, direct and control Interpersonal skills Basic computer skills using the windows operating system including internet, printing, and email Basic usage of Microsoft Office Suite including Outlook, Word, and Excel Excellent cash handling skills General knowledge of store products Physical Requirements Bending Standing Communication (Verbal Carrying 30 lbs. Reading Walking Hearing ( Auditory) Reaching Telephone Usage Lifting 30 lbs. Writing Grasping Operating Equipment Sight or Peripheral Vision

Responsibilities

The Assistant Customer Service Team Leader assists in managing the Customer Service Department, ensuring excellent customer service and overseeing associates. Responsibilities include handling customer inquiries, managing financial transactions, and maintaining department records.