Support the Demo Services Manager (DSM) in ensuring the WDS operation in the warehouse under their control meets the required standard by
ensuring that new or existing company procedures and policies (as outlined in the DSM Handbook and Procedures Manual) are adhered to
ensuring that all Health & Safety rules (including Food Safety policy) are enforced and reports filed/records maintained as appropriate
taking all action requested via H.O. Bulletin/Emails within timescales requested
following up on Head Office feedback (e.g. audits, demo sales vs previous weeks’ sales etc) ensuring that all problems/issues highlighted are addressed and resolved
reporting to DSM and/or Regional Manager on any serious problems/issues which may arise
liaising with Costco warehouse management and attending meetings as required
Ensure the smooth and effective running of the demonstration programme in your warehouse by
working the equivalent of four days per week including alternate weekends
being responsible for running the WDS operation in the warehouse in the absence of the DSM
ensuring all demonstrations are set up properly and started on time
monitoring all demonstrations and ensuring prompt resolution of any problems/issues encountered
Covering demos as required. For breaks etc.
In line with company policies/HR procedures and employment laws, help the DSM to build and develop a reliable and skilled demonstration team by
mentoring, managing and developing the demonstration team as required
assisting with recruitment, interviewing and training of new demonstration staff
closely monitoring the performance of all new demonstrators during their 90 day trial period
monitoring/reviewing staff performance and providing feedback to DSM on people who are failing to meet standard required e.g. in selling and customer service skills
identifying areas of training required for demonstration staff and, in liaison with DSM, ensuring this training is carried out
Assisting DSM with disciplinary and grievance issues involving warehouse staff by
dealing with any disciplinary issues which arise in the absence of the DSM, liaising with Regional Manager on actions taken
ensuring all action is taken as per the Company Disciplinary & Grievance procedure and assisting with investigations as required
note taking at meetings and, in absence of DSM, conducting disciplinary and grievance meetings as required in liaison with Regional Manager
Assist DSM in management of costs and overheads and all factors affecting the profitable performance of the warehouse demonstration activities by
implementing effective stock control on equipment, disposables etc. and ordering replacement stock only as required
ensuring all staff are trained on the proper use of equipment and that it is maintained/stored properly in order to minimise damage
minimising money drains
Assisting with warehouse administration as required, at the same time complying with the Data Protection Policy, including
preparing demonstrator contracts and filing signed acknowledge forms
checking and signing of Demo Report Forms and emailing them to Head Office daily
printing daily price signs
purchase of demo stock
emailing to HO registration details of new starters including evidence of eligibility
maintaining personnel files ensuring they contain all required documentation
Assist in optimising the efficiency and effectiveness of field operations by
recommending any improvements to warehouse procedures which you feel would benefit the company
attending meetings and contributing to company strategy and policy making as required
attending training as required
ensuring all Head Office queries are dealt with promptly
assisting in new warehouse openings as required
Maintain a high standard of personal performance by
complying with all company policies/procedures/guidelines
working reasonable overtime as required in order to meet deadlines
carrying out any additional tasks as from time to time may be identified by Line Manage
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