Assistant Department Manager Key Carrier (Wood) at Floor & Decor

Scarborough, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

18.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Communication Skills, Leadership, Inventory Management, Cash Handling, Product Knowledge, Safety Procedures, Team Management, Problem Solving, Time Management, Merchandising, Training, Risk Management, Forklift Operation, POS Systems

Industry

Retail

Description

Base Pay Starting at $18/hr or more based on experience Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary. Minimum Eligibility Requirements High School Diploma or GED 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company Excellent communication skills (verbal & written) Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency Essential Functions Act and work in a manner that is consistent with company’s core values Available to open and/or close the store in an effective manner Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions. Ensure store presentation standards are achieved and maintained. Complete the opening safety walk and all lift equipment inspections prior to store opening. Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management. Demonstrate the ability to effectively report a Workers Compensation and General Liability claim. Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service Complete all product specialist certification courses Demonstrate a thorough understanding of merchandise and installation Ensure the overall merchandising, pricing and organization of the department Communicate standard operating procedure direction and changes to all associates in a timely manner Complete the Industrial Truck (forklift) proficiency testing and certification Communicate inventory needs to management Direct and assist the processing of merchandise to the showroom floor Validate all product placement and pricing within the department Greet every customer in a helpful and courteous manner Assist customers with product questions and selections Process customers at check-out using the point of sale (POS) system Process customer refunds and exchanges according to established guidelines Present ‘how-to’ classes to customers Follow established cash, check and charge card acceptance procedures Answer the telephone according to accepted guidelines Stock and tag merchandise displays as required Create price tags and merchandise signs Working Conditions (travel, hours, environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Responsibilities

The Assistant Department Manager Key Carrier is responsible for training Product Sales Specialists and ensuring exceptional customer service. This role also includes managerial duties such as store opening and closing, compliance with safety procedures, and maintaining store presentation standards.