ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
EA 20S0237
Employment Details
Employment type: Contract- 6 months
Location: One North/Buona Vista
Working Hours: 9:00AM - 6:00PM (Full Time)
Working Arrangement: Hybrid/Full Onsite
Qualification: Diploma

QUALIFICATIONS:

• Education: Diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Technical Skills:
  o Operating Systems: Proficient in troubleshooting and supporting Windows 11, Linux and macOS environments.
  o Microsoft Technologies:
  o Proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
  o Directory Services: Understanding of LDAP concepts and its role in directory services. Experience with LDAP queries.
  o Hardware: Experience with diagnosing and troubleshooting hardware issues for desktops, laptops, printers, and mobile devices.
  o Ticketing Systems: Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
  Only shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy This information will be used solely for recruitment and employment purposes.

o End-User Support:
o Provide first-level technical support to end-users for hardware, software, and network-related issues via phone, email, chat, and in-person.
o Diagnose and resolve basic to moderate issues related to operating systems (Windows, macOS), productivity suites (Microsoft Office 365, Google Workspace), and other business applications.
o Assist with printer setup, troubleshooting, and basic network connectivity issues (TCP/IP, DNS, DHCP).
o Perform basic troubleshooting of mobile devices (iOS, Android).

o Escalate complex issues to senior engineers or relevant IT teams when necessary.

• System Administration & Device Management:

o Install, configure, and deploy new workstations, laptops, and peripheral devices.
o Assist with imaging and re-imaging of devices according to company standards.
o Assist with device enrolment and management within Microsoft Intune, ensuring devices are compliant with company policies.

o Maintain accurate inventory of IT assets.

• Documentation & Best Practices:

o Document support activities, solutions, and procedures in the ticketing system and knowledge base.
o Follow established IT policies, procedures, and security best practices.