Assistant Digital Experience and Innovation Manager (Testing) at The Hong Kong Jockey Club

Sha Tin District, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Acceptance Testing, Software Testing, Digital Products, Customer Journeys, Test Case Design, Defect Triage, Agile Tools, JIRA, Confluence, Communication Skills, Analytical Mindset, Attention to Detail, Proactive Attitude, Collaboration, Live Configuration Testing, Compatibility Testing

Industry

Non-profit Organizations

Description

The Hong Kong Jockey Club Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.The Division The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.The Department Digital Experience and Innovation Department role is to build, cultivate and expand the digital ecosystem. This involves acquiring and engaging customers, particularly focusing on acquisition and activation, wagering interest cultivation, fostering loyalty, and mitigating customer churn through the digital touch points and platforms. The job holder reports to the Manager, Digital Experience & Innovation (Testing) and is responsible for ensuring the quality and user-centricity of digital solutions across our mobile app, website, e-commerce platform, and cross-media initiatives. This role involves executing comprehensive User Acceptance Testing (UAT) to align products with business objectives and user needs.The Job You will: Conduct end-to-end User Acceptance Testing (UAT), encompassing test case design, data preparation, execution, and results validation across multiple projects and digital channels. Collaborate closely with Product Owners and Development teams to clarify requirements, identify defects, and ensure the delivery of high-quality products. Develop and maintain detailed test cases based on product requirements and relevant technical documentation. Perform Live Configuration Tests following IT's system implementation to verify functionality prior to market launch. Execute compatibility testing to ensure the product operates smoothly across various mobile platforms, operating system versions, and web browsers, particularly during the release of new operating systems and mobile devices. Assist in preparing UAT and Live Configuration Test (LCT) reports, along with other administrative tasks such as obtaining stakeholder sign-offs. Advocate for best practices in testing methodologies and continuously improve the UAT process. Perform any other duties as assigned by the manager to support team objectives. About You You should have: A bachelor degree or above in Information Technology, Information System, Business, or other relevant disciplines At least 5 years of hands-on experience in UAT and software testing Strong understanding of digital products and customer journeys across mobile and web platforms Experience in writing and executing UAT test cases, managing defect triage, and preparing test documentation Familiarity with Agile tools such as JIRA and Confluence Excellent communication skills in English and Chinese, with the ability to articulate issues and collaborate with diverse teams Proficiency in Mandarin will be an advantage Strong attention to detail, analytical mindset, and a proactive, solution-oriented attitude Apply Now! We offer competitive salary and benefits packages, dynamic working environment and development opportunities. Add horsepower to your career today. Click the “Apply Now” button to create an account and submit your application.Equal Opportunity and Inclusive Hiring We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Responsibilities

The job holder is responsible for conducting end-to-end User Acceptance Testing (UAT) and collaborating with Product Owners and Development teams to ensure high-quality product delivery. This includes developing test cases, performing live configuration tests, and advocating for best practices in testing methodologies.