Assistant Director, Adult Programs at HopeWell Inc.

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Sound Judgment, Organizational Skills, Time Management Skills, Flexibility, Resourcefulness, Interpersonal Skills, Empathy, Collaboration, Training Development, Crisis Management, Compliance Knowledge, Positive Behavior Support, Supervisory Skills, Community Engagement, Problem Solving

Industry

Individual and Family Services

Description

About the Program We support adults with intellectual and developmental disabilities in a variety of community-based living options as they pursue independence, live with dignity, and engage as full members of their communities. In a world that is not equally optimized for everyone’s success, we believe every person is entitled to receive resources, supports, and opportunities to learn, grow, and thrive. HopeWell’s Adult Programs support individuals toward leading happy, healthy, and fulfilling lives that align with their life goals and promote integration into their community. Shared Living program participants live in high quality placements where staff develop partnerships with individuals and caregivers centered around individuals’ needs and interests that evolve as they age. In Home Supports program participants live independently, and many of them are parenting independently as well. Staff collaborate with individuals to build skills that align with their life goals and promote integration into their community. Who We Are Looking For HopeWell's growing adult programs are seeking a passionate change-maker to join our dedicated team. We're looking for an exceptional Assistant Program Director who brings heart, determination, and a strengths-based approach to supporting individuals, caregivers, and staff. The ideal candidate demonstrates sound judgement, has excellent communication, and excels at providing structure and systems so that their team has what they need to do their work. This thoughtful and creative leader possesses a versatile skill set to navigate complex and evolving challenges, and they guide by example, getting involved in all aspects of the work when it will help drive learning, growth, and implementation forward. If you are driven by a genuine passion for empowering individuals with different abilities to live their fullest lives with dignity, you believe that people are the experts of their own lives, and you're ready to make a profound impact and help write success stories for the individuals we support, we want to meet you. The Impact You'll Create In this dynamic role, you’ll start your tenure at HopeWell by supporting a growing team of Shared Living Coordinators who manage and oversee community-based placements with dedicated caregivers who open up their homes and their hearts. You will do some direct service work yourself (including carrying some cases as needed), and closely collaborate with the Director, Home & Community-Based Adult Services to support, develop, and grow the Shared Living program. You'll be at the forefront of promoting meaningful connections and implementing innovative interventions that lead to lasting positive outcomes. As HopeWell’s adult programs grow, distribution of responsibilities across program leaders (Director, Assistant Director, Nurse Manager, Clinician) will shift and your role will evolve to best meet the program’s needs. This may eventually mean hiring mid-level supervisor(s) and/or oversight of the In Home Supports program. The Assistant Program Director is a member of the Adult Services team, collaborating internally with other program leaders and direct support staff. Close external collaboration occurs with all funding sources and stakeholders, including but not limited to the Department of Developmental Services (DDS), the Office of Quality Enhancement, guardians and family members, and other provider agencies supporting the individual. The Assistant Program Director is responsible for ensuring individual safety, well-being, and human rights, in accordance with all HopeWell and DDS regulations, policies, and procedures, including licensure and certification indicators. Your Impact Will Include (Job Responsibilities) • Provide day-to-day oversight of Shared Living operations, focusing on service delivery excellence and quality assurance while collaborating closely with other program leaders to drive growth. • Lead effective change management by providing ongoing guidance and support to staff, helping them maintain enthusiasm, commitment to, and knowledge needed for the change process as the program grows. • Lead comprehensive training plans for caregivers and staff that meet all requirements and are responsive to caregiver and staff learning needs. Continuously assess caregiver and staff skills and evolve training as appropriate, including developing individualized supplemental training where indicated. • Supervise Shared Living Coordinators by providing on-going coaching, evaluating and supporting skill development and professional growth, and recognizing good work performance through commendations and other staff appreciation programs. • Ensure the Shared Living program is delivering high-quality, compliance-driven services, and effectively implementing a Positive Behavior Support (PBS) and person-centered approach. • Ensure Shared Living Coordinators build strong, positive relationships with individuals and caregivers, treat them with dignity and respect in accordance with HopeWell’s Human Rights policy, and provide comprehensive training that meets all applicable requirements and supports individuals’ development and growth. • Oversee the evaluation of caregivers and ensure all home and community-based visits are completed as required and all program records and documentation are accurate and up to date. • Ensure appropriate placements are made through effective caregiver recruitment and selection, comprehensive individual intake and assessment, and thoughtful matching and placement • Provide on-call coverage and crisis management that ensures individuals’ well-being. Notify and consult with Director, DDS, caregivers, and other stakeholders where appropriate. • Ensure that the program meets and complies with all applicable DDS regulations, policies, and procedures. Oversee compliance of caregivers specified in the licensure & certification indicator guidelines. • Actively participate in program and agency internal (e.g., supervision, collaborating with colleagues, caregiver & staff meetings, town halls) and external meetings (e.g. collaborating with other providers, external committee meetings) both in person and virtually as assigned. • Other duties as assigned. Adult programs are growing, and the responsibilities and areas of oversight for the program leaders (Director, Assistant Director, Nurse Manager, Clinician) will evolve as needed to best support the programs day-to-day operations and continued growth. The Expertise We Can't Do Without (Qualifications) • Bachelor’s degree in human services field required. • Minimum of five years of experience working with individuals with intellectual disabilities, preferably in a Shared living setting. • Five years of supervisory/management experience; program oversight experience preferred. • Experience with PBS implementation preferred. Additional Skills That Set You Apart (Competencies) • Excellent communication skills, sound judgment, and strong organizational and time management skills; demonstrated ability to be flexible, resourceful, and juggle multiple tasks and priorities • A high level of professionalism in work and interpersonal interactions with both internal and external contacts; presents to others as organized, informed, reliable, dependable and approachable • Able to work independently as well as a member of a multidisciplinary team; collaborative and open-minded; welcomes constructive feedback • Demonstrated ability to work with diverse populations • Computer skills to perform essential functions • Strong interpersonal skills; ability to build rapport and trusting relationships with individuals and caregivers and other professionals • High level of personal accountability for the quality and impact of work and demonstrated ability to effectively organize, plan, and prioritize work; desire to learn and grow professionally and comfortable asking questions • Must be comfortable working in community settings (e.g. caregiver homes, in the community). • Empathy and desire to work with adults with developmental disabilities. Other Essential Requirements This role involves some home-based and community-based work, some office-based work, and some remote opportunities. During home and community visits there are possible environmental exposures including pets. • Daily access to an automobile is required. • Driving is required in and out of the catchment area. • A valid MA State Driver’s License. • Clearing of background checks as required by state and federal law. • Remain current in all required trainings. • Staff schedules can shift over time as individual and caregiver needs, staff caseloads, and program needs change. • Some evening and weekend work as well as occasional in person emergency response outside of business hours may be required. • Other duties as assigned to support quality care. Physical Requirements and Working Environment • Position requires the ability to perform community-based work in various settings including individuals’ homes and public spaces • Must be physically capable of conducting safety assessments, which may include using stepladders or similar equipment to check household safety features • Required to accompany and observe individuals in community settings to evaluate independence skills and readiness • Must be able to navigate diverse environments including individual’s home, day and employment programs, and public spaces in the community while providing services, which may involve walking up and down multiple flights of stairs or significant distances in the community • Ability to stand, walk, and remain mobile for extended periods during community-based assessments and interventions • Work involves both indoor and outdoor environments in varying weather conditions • Regular travel between service locations required

Responsibilities

The Assistant Director will oversee Shared Living operations, ensuring service delivery excellence and quality assurance while collaborating with program leaders. They will also provide guidance and support to staff, lead training plans, and ensure compliance with regulations.