WHAT YOU WILL BE WORKING ON

• Benchmark MINDEF’s service performance against public service and industry standards
• Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners
• Build service culture through communications and engagement
• Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC)
• Establish partnerships with public and private organisations
• Manage requests from other ministries on service delivery matters

You are responsible for assisting in improving service standards in MINDEF/SAF through people development and partnerships with other agencies.