Assistant Director - Concierge at Wynn Al Marjan Island

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services Management, Operations Policy Development, Quality Control, Guest Request Follow-up, Department Administration, Expense Coordination, Health And Safety Standards, Customer Needs Coordination, Complaint Handling, Staff Scheduling, Training Plan Creation, Team Supervision, Staff Hiring, Team Motivation, Service Standard Assessment, Communication

Industry

Hospitality

Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf. About the Position: Wynn Al Marjan Island is currently seeking an Assistant Director of Concierge to join the resort’s Guest Services team. The primary duties and responsibilities of this role are: * Assist in managing daily operations of the Concierge and Business Logistic Services. * Business Logistics Services consist of three (3) departments; Lost & Found, Business Center, and Office Service. * Develop and monitor operations policies and procedures * Develop, implement and monitor quality control mechanisms for all areas within the department including guest service standards, staff grooming, equipment presentation and handling, and health and safety * Monitor and inspect the daily upkeep and maintenance of areas in all three departments * Ensure guests’ special requests are followed up * Oversee department administration and paperwork * Coordinate and monitor the preparation of department operating expenses * Continuously improving health and safety standards * Accept any other duties and responsibilities assigned by the Director – Guest Service and Executive Director – Resort Services * Coordinate with relevant departments to satisfy customer needs * Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction * Execute corrective action if necessary and ensure follow-through if no immediate solution can be found * Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations * Schedule rosters and breaks and ensure manpower meets business demands * Approve overtime/undertime records in a timely manner * Create departmental training plans and write operating procedures * Supervise, direct and lead the team to achieve department goals * Conduct daily briefings and disseminate Company information to the team * Hire, train, supervise, and manage staff in all three departments * Support and assist departmental managers * Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making * Test and correct any deviations from service procedures swiftly through on the job training * Assess service standards and arrange training sessions and refresher courses for staff in coordination with the Trainer * Develop and share your vision for the department * Maintain effective communication with all Team Members by providing written and verbal translations * Monitor Team Members’ manners and grooming according to Company standards * Promote a work environment where employees feel valued, appreciated, involved, equal and safe * Report daily progress to the direct report. * Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly * Suggest creative ideas to management to enhance the departments’ image and offering * Interact with Department and Company Team Members, management, and contractors professionally and positively * Attend Department and inter-Department meetings and share relevant information * Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications * Adhere to the Company policies and procedures and comply with the Code of Conduct * Remain well-mannered and well-groomed as per Department and Company standards * Follow health and safety standards and strive for constant improvement to avoid health and injury hazards * Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible About You: The ideal candidate for this position will have the following experience and qualifications: * Minimum 3–5 years of experience in a luxury hotel concierge or guest services role. * Previous supervisory or assistant manager experience preferred. * Strong knowledge of local attractions, dining, and entertainment. * Excellent communication and interpersonal skills. * Fluent in English; additional languages are a plus. * Proficient in hotel systems (e.g., Opera, HotSOS, or similar). * Member of Les Clefs d'Or is an advantage. * Guest-focused mindset with a passion for hospitality * Leadership and team development * Problem-solving and decision-making * Attention to detail and organizational skills * Ability to remain calm under pressure * Discretion and professionalism About Wynn Al Marjan Island’s Benefits: We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Responsibilities

The Assistant Director of Concierge will assist in managing the daily operations of the Concierge and Business Logistic Services, which includes Lost & Found, Business Center, and Office Service. Key duties involve developing and monitoring operational policies, ensuring guest service standards, overseeing department administration, and coordinating with relevant departments to satisfy customer needs.