Assistant Director, Design Management (Ministry of Social and Family Develo at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design Strategy, Design Excellence, Digital Transformation, Service Delivery Redesign, Design Standards Setting, Team Management, User-Centred Approaches, Product Roadmapping, Digital Service Standards, Design Systems Adoption, Usability Guidelines, Metrics Tracking, Design Deliverables, Mentoring, Career Planning, Accessibility

Industry

IT Services and IT Consulting

Description

[What the role is] GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] As a Design Manager, you will play a crucial role in driving digital transformation and modernising early childhood development services through service design and design excellence. You will be responsible for leading modernisation initiatives that redesign service delivery for families, educators, and early childhood professionals, while setting design standards across multiple digital products and platforms across Ministry of Social and Family Development (MSF). You will manage and lead designer(s) under your care to deliver transformative design solutions that align with Early Childhood Development Agency's (ECDA) modernisation objectives. Your leadership will be instrumental in reimagining how early childhood services are delivered digitally, ensuring accessible, efficient, and user-centred experiences that meet the evolving needs of Singapore's families and educators. As an Assistant Director in Design Management, you will: Define and drive service design strategy supporting ECDA's digital transformation and service modernisation goals. Champion innovative design approaches to enhance early childhood service delivery. Influence and educate key decision makers, early childhood professionals, and policy stakeholders on modern design principles and digital transformation opportunities. Advocate for user-centred approaches that modernise traditional service touchpoints. Partner with product managers, developers, policy teams, and early childhood stakeholders to ensure unified delivery of modernised digital services. Ensure service design is prominently featured throughout the modernisation process. Work with functional leads to plan product roadmaps that prioritise modernisation initiatives. Scope required effort for digital transformation projects and plan work with your design team to maximise impact on service modernisation outcomes. Maintain oversight over design work to ensure alignment with ECDA's modernisation objectives and adherence to government digital service standards. Drive adoption of modern design systems and usability guidelines across all digital touchpoints. Manage design work, ensuring external partners deliver solutions that advance ECDA's modernisation agenda while meeting established design and usability standards. Propose, establish and track metrics that measure both product performance and modernisation success together with the Product team, including digital adoption rates, service efficiency improvements, and user satisfaction with modernised services. Be prepared to work directly on design deliverables for critical modernisation projects, demonstrating best practices and innovative approaches to digital service transformation. Lead and mentor your designers in modern design practices, emerging technologies, and government digital transformation principles. Ensure continuous learning and growth while driving exceptional quality. Plan career paths for your designers that include expertise in digital transformation, modern government service design, and innovative user experience practices relevant to early childhood services. [What we are looking for] 10+ years designing and shipping digital solutions end-to-end — from insight, to product and service delivery, to GTM and impact 5+ years leading and growing design teams, with proven success building design culture and capability across disciplines Experience leading design across complex, multi-stakeholder environments (B2B, enterprise, or platform experience is particularly relevant) Demonstrated ability to manage multiple concurrent projects and portfolios while maintaining quality and impact Mastery across design disciplines — problem framing, research, service design, product design, prototyping and storytelling — turning insight into action and inspiring others around it Comfort working at the edge of tech and design — fluent enough in APIs, system integrations, data-driven interfaces, and permissions models to co-create with engineers Commitment to accessibility and inclusive design (WCAG), ensuring services work for everyone Strong communicator and storyteller who builds trust quickly and brings people together at all organizational levels Entrepreneurial mindset with a drive to create impact for public good We have a vibrant design community in GovTech and as a member of the community, you may also be asked to Lead the work on design initiatives to benefit the entire design community Pilot new initiatives in your work Actively seek out new ways and methods to improve your fellow designers’ efficiency, effectiveness and craft Actively contribute to design learning and sharing sessions Be a member of the community that less experienced designers aspire to be Take steps to improve yourself in a personal and professional capacity Actively note areas of improvement and propose changes for the benefit of all designers GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The Assistant Director will define and drive service design strategy to support digital transformation goals for early childhood development services, championing innovative design approaches and influencing stakeholders on modern design principles. Responsibilities include managing designers, partnering with cross-functional teams, ensuring design quality, tracking modernization success metrics, and leading design work for critical projects.